Customer Support Team Manager

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This range is provided by Nursing CE Central. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$65,000.00/yr - $75,000.00/yr

Customer Support Team Manager

• Must apply on our website at:
• Shift: 8am-5PM EST, Monday-Friday hybrid schedule with 3 days a week in office (Mon, Wed, Fri) and 2 days a week remote overtime as needed. Overtime should be expected
• Experience Required: 2 yrs

Job Description

Status:
Full time, with benefits (Health, dental, etc.)

Start Date:

As soon as available

Job Description:

* No healthcare experience required!

Hours:

8am-5pm EST, Monday-Friday, hybrid position (3 days a week in office being Mon, Wed, Fri) with overtime as needed and should be expected.

This position will also require availability for calls 24/7 to troubleshoot any urgent technical issues that could arise.

Who is Nursing CE Central?

Nursing CE Central is a private educational company serving nurses. We have over 500,000 users and represent one of the largest providers of CEU to nurses in America and worldwide.

However, we are a small and nimble team with less than 25 employees. The environment is fast-paced and hard working. You’ll need to be driven, ambitious, and an A-player to make it at Nursing CE Central. We live by our core values which are Innovate, Dedicate, Be Great, Collaborate and WIN.

What it’s like working at Nursing CE Central:

Working at Nursing CE Central is fast-paced and dynamic. You will be forced to think outside the box and pivot often. You will need to be willing to put the company first and focus on it 100% during working hours. If overtime and extra effort scare you this is not the position for you. This is not a relaxing desk job.

This is a mission.

However, if you are a driven A-player who wants to push their abilities to the limit and grow, Nursing CE Central is perfect for you. You will have the room and ability to grow professionally and financially. And you will be surrounded by other A-players who are constantly pushing you to improve.

PERSONAL VALUES that align with Nursing CE Central:

At Nursing CE Central we are cognizant of the culture we are building. Below are some of the most important aspects of our culture:

Empathy – Being aware of how your actions affect others and your role within the organization.

Respect – For your superiors and the overall mission of the organization.

Order – Working through problems systematically and with attention to detail.

Relentless pursuit of growth – Putting the welfare and growth of the company before personal needs and emotional needs of others.

Here are our CORE VALUES – This is how we operate every day.

If these do not fully resonate with you, please do not apply. It will become apparent in the interview process and we only hire true culture fits who align with our core values.

Innovate – How can we be better than the competition? Better than everyone else. How can we do things differently?

Dedicate – Make a plan. Stick to it. Don’t give up.

Be Great – Be the best at whatever you do. Take pride in your work. Mediocrity is the enemy.

Collaborate – Be a team player. Encourage your teammates to be better. Challenge them and achieve more together.

Win – Be number one! Don’t stop striving for success. Never be complacent.

Why work at Nursing CE Central?

Working at Nursing CE Central is a great career move, both long-term and short-term. It provides both stability and room for growth for select employees.

-Top notch pay and benefits

-Fully paid health insurance after one year. 50% paid in year one.

-Retirement with company match

-Fully paid dental insurance

-Fully paid life insurance

-Paid vacation and sick time

What will be my day-to-day Responsibilities? (On the job training provided)

-You will be forward-facing (responding to customer emails, phone calls, and direct messages, along with managing the customer support team) and your primary job will be customer support. You will be responding to customer questions, inquiries, and technical issues.

-You will also be working with other members of the team to…