Onsite Manager - Dallas, TX

We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!

We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice.

We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of Indeed - the world’s #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market.

The primary purpose of this position is to manage shift and fulfillment-related functions directly at a customer's location. Additionally, the onsite manager may lead and manage a team directly, ensuring optimal staffing and operational efficiency. The scope of this role will vary based on the customer and account size. The main focus of the Onsite Manager is to ensure that the client needs are met in respect to the fulfillment of the staffing requirements and management of the workers being supplied by either Indeed Flex or our partner agencies, providing feedback to both the client and internally.

Working Hours:

Night Shift - Monday through Friday. The role demands scheduling flexibility and adaptability to a rotating or variable shift. Candidates must be available for shifts that could include overnight and weekends to meet business needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.

• Build and maintain good relationships at all levels of the customer's organization and deliver exceptional service by handling all customer service inquiries, concerns, and issues and ensuring consistent quality.
• Works with the customer's team to coordinate and forecast staffing requirements.
• Facilitate new hire orientations and pre-training with temporary staffing employees for proper transition to the assignment.
• Oversee quality control functions, such as tracking Flexer attendance, productivity, and overall job performance to ensure Customer Satisfaction (CSAT).
• May lead and direct Onsite Supervisor team based on the size and scope of the account.
• Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy.
• Perform quality control functions to ensure the customer is satisfied across all levels of the organization.
• Complete daily, weekly, and monthly reporting on key performance indicators and use the information to communicate with the customer and identify areas for improvement.
• Counsels temporary employees relative to attendance, productivity, and overall job performance
• Maintain compliance with operations, systems, and employee records. Ensure compliance with the contract between the customer and Indeed Flex for background checks, drug screening, billing, and any other terms outlined in the agreement.
• Ensure accurate and timely information about the account and assigned temporary employees are entered into the operating system. Maintain customer information relative to specific on-site accounts in the system.
• Perform quality evaluations on temporary employees, through the rating system.
• Participate in the customer's safety program and verify that employees follow safety policies and PPE requirements. Accident review, investigations, and report of injury with the safety department as needed.
• Implement employee programs and activities to improve KPI performance, such as absenteeism and turnover.
• Assist in the coordination and selection of secondary vendors.
• Communicate regularly on account status, to appropriate internal stakeholders
• Complete measurement and reporting every week, including analyzing key performance indicator measurements and identifying opportunities for improvement.
• Complete and facilitate partnership review meetings with the customer and Indeed Flex team every quarter, ensuring quality and continuous improvement.
• Participate in the customer's meetings as appropriate to stay informed of the operations.
• Work closely with all relevant internal…