Guest Services Specialist

Guest Services Specialist

Located at the heart of North Dallas, Galleria Dallas is more than a shopping center—it is a premier destination for world-class retail, dining, and human engagement. The center blends stunning European-inspired architecture with over 200 stores, unique entertainment activations, and a vibrant, energetic atmosphere. As a Guest Services Specialist, you will be the face of this top-ranked retail experience, delivering the consummate hospitality that millions of local and international visitors enjoy every year.

A dynamic and detail-oriented Guest Services Specialist at Galleria Dallas is responsible for delivering exceptional customer experience and acting as a knowledgeable resource for all visitors. This role is perfect for a self-motivated, high-energy individual who thrives in a fast-paced environment and is committed to making guests feel welcome.

Job Type: Part-time, Hourly, Non-Exempt, Permanent Position

Reports To:

Guest Services Manager

What You'll Do

• Customer Service: Greet guests with a welcoming smile and enthusiasm, stay attentive with guests throughout the process, and be prepared to provide immediate assistance. This also includes walking guests to their destinations, assisting with complimentary strollers and wheelchairs, and providing accurate directions to guests.
• Events & Administration: Assist with VIP events and coordinate party room bookings, including setup and hosting. Maintain a strong competence in computer operating systems, including our internal software program, and enter all details electronically, confirming with guests.
• Operations & Logistics: Deliver guest purchases to designated pickup points and handle luggage and baggage storage.

Requirements

What You Bring to the Table

• Personal: A customer-focused, high-energy, and upbeat personality with a passion for delivering outstanding service. You should be positive, professional, and thrive in a fast-paced environment with a high sense of urgency. The ideal candidate is also initiative-driven, self-motivated, thorough, and detail-oriented.
• Technical: Strong competence in computer operating systems and internal software programs.
• Communication: Bilingual skills are a plus but not required.
• Physical: The ability to stand for extended periods, walk long distances, and lift up to 40 pounds.
• Availability: Must be able to work a flexible schedule, including mornings, mid-day, nights, weekends, and holidays.

Trademark Property Company, based in Fort Worth, Texas, is a full-service real estate firm specializing in the development, investment, and management of mixed-use, retail, multifamily, and office properties.

We aren't just about square footage or leasing rates. We are in the business of placemaking. We take ordinary spaces and turn them into community hubs—places where people want to be, connect, and experience something special.

Our business is focused on adding value to assets, but our passion is adding value to communities. We don't just manage properties; we curate experiences. If you want a career that is as dynamic and vibrant as the places we create, you're looking in the right place.

We aim for our culture to truly reflect our purpose and guiding principles. Our Purpose is to be extraordinary stewards, enhance communities and enrich lives. Our guiding principles:

• Have Vision
• Engage People
• Make a Difference
• Create Value
• Build Partnerships

Do you like what you're reading? Nice, but enough about us, let's talk about you. Are You…

• Passionate: You thrive on creating value and precision for everyone involved, from our corporate team members to our external vendor partners.
• A Partner: You cultivate relationships based on integrity and respect because you know the accounting department succeeds when we support each other.
• Growth-Minded: You see challenges as opportunities to evolve and details as the blueprint for long-term improvement.

Life is too short to work at a place that doesn't inspire you. Do you agree? Then what are you waiting for? Hit that apply button.