Workplace Experience Ambassador

Workplace Experience Ambassador

The Workplace Experience Ambassador serves as the human face of a premier Class-A office building in Uptown Dallas, acting as the first and last impression for tenants, executives, employees, and guests. This dynamic role blends high-touch, white-glove hospitality with sharp problem-solving and clear communication, ensuring every interaction feels warm, considered, and seamless. The Ambassador owns the tenant and guest experience on-site, activates amenity spaces and programming, and plays a key role in guiding the building through an active period of reinvestment and transformation.

This position begins as a temporary role with a strong opportunity to convert to a full-time employee.

Responsibilities

• Serve as the primary Tenant and Guest Ambassador, welcoming tenants, employees, and visitors by name and delivering a polished, personalized greeting every time.
• Offer courteous escorts to elevators and key destinations within the building so guests feel guided and supported throughout their visit.
• Promptly notify tenant hosts when their guests arrive and are on their way up, ensuring smooth and well-coordinated arrivals.
• Deliver bespoke, high-touch, white-glove service by fielding and fulfilling a wide range of requests, including dining and event reservations, transportation arrangements, courier and package handling, gifting, and unique local recommendations.
• Anticipate tenant and guest needs proactively, from everyday conveniences to complex one-off requests, resolving them with speed, discretion, and thorough follow-through.
• Curate, maintain, and regularly update comprehensive resources such as premium area guides, cultural event calendars, and exclusive Dallas recommendations.
• Manage visitor access and coordinate visitor management and badging processes to ensure a seamless and welcoming arrival experience.
• Maintain the concierge desk, lobby, and all guest-facing areas to a consistently high visual and operational standard, reflecting a luxury hospitality environment.
• Handle incoming calls, inquiries, and the building's service-request platform, prioritizing and routing requests with sound judgment.
• Liaise closely with engineering, janitorial, security, and property management teams to trigger, track, and ensure swift resolution of service requests.
• Act as one of the main points of contact with on-site food and beverage and restaurant operators, supporting a cohesive hospitality experience throughout the property.
• Serve as a trusted, consistent voice for tenants, especially regarding construction updates, access changes, and building news that require clear and steady communication.
• Build genuine relationships with office managers, executive assistants, and key decision-makers, becoming their go-to advocate for tenant and guest experience needs.
• De-escalate concerns with composure, empathy, and ownership, and keep property leadership informed of recurring issues or opportunities for improvement.
• Represent the building's brand and hospitality standard consistently in all written and in-person interactions.
• Develop strategic partnerships within the luxury hospitality and tourism community, including five-star hotels, fine dining establishments, cultural institutions, private clubs, and exclusive service providers.
• Network actively with area concierge professionals, the local tourism community, and premier attractions to stay informed of exclusive opportunities and events.
• Communicate team-related information to property leadership and account stakeholders in a timely and thorough manner.
• Complete required reports, documentation, and administrative tasks accurately and by specified deadlines.
• Participate in building operations meetings and support all property programs, initiatives, and tenant-focused efforts.
• Oversee tenant amenity spaces, including lounges, fitness centers, conference rooms, and hospitality-driven areas, ensuring they reflect the building's standards even during renovation.
• Coordinate conference room setup, catering, turnover, and vendor partners for meetings, events, and AV needs in amenity and conference spaces.
• Recommend enhancements and improvements to amenity spaces as the building's footprint evolves through construction and repositioning.
• Design and manage a calendar of intentional tenant engagement programming, including wellness, social, seasonal, and appreciation events that foster a sense of community.
• Partner with the on-site property management team to curate signature experiences and moments that turn tenants into enthusiastic advocates for the building.
• Track participation and feedback to understand what resonates with tenants and evolve the programming calendar as a living, responsive program.
• Stay ahead of disruption by anticipating how construction and building changes will affect tenant experience, including access, noise, and timelines, and communicate proactively.
• Bring creative, resourceful problem-solving to friction points that arise in a building undergoing…