Operations Specialist; Level III

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The Investment and Monetary Controls Teams play a significant role within Global Wealth & Investment Management and Private Bank. Our dynamic department is responsible for the custody and settlement of assets, as well as the invoicing and collection of revenue and sub-accounting services such as recordkeeping. Our teams are relied heavily upon for participation in projects and initiatives that help promote responsible growth for the business and our Clients.

We focus on minimizing risk and promoting a positive Client experience. Teams interface daily with Financial Advisors, Investment Managers and Internal and External Business partners to provide all manners of operational support for Brokerage and Private Bank accounts.

The Balancing and Reconciliation Department's responsibilities include but are not limited to the following:

• Provide escalation point of contact for over 300 Mutual Fund companies and 15 Alternative Investment representing over 40,000 unique securities
• Responsible for the oversight of :
  *** billion in dividend distributions, annually
• Accurate and timely wire and check distributions of over
  *** million, annually
• Support for more than 10,000 Private Bank securities amounting to over
  *** billion, annually
• Timely resolution of discrepancies and exceptions within the Dividend ledger accounts
• Ensuring a positive Client experience and minimizing the risk of trading errors by monitoring and analyzing daily outages due to discrepancies for trades, corporate actions and non-trade transactions for Brokerage clients
• Risk mitigation by supporting the accuracy of cash dividend payments made to clients

The duties of this particular role include, but are not limited to:

• Complete workflow across various systems and for accurate and timely completion of deliverables
• Researches complex operational and LOB requests, issues, and escalations to identify root cause and assist with remediation efforts and solutions
• Reviews processes to ensure effectiveness, and recommending process improvement and risk mitigation opportunities to senior management
• Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation
• Maintain an awareness of Mutual Fund or Alternative Investments Product platform changes, enhancements and requirements
• Make sure that Department standards are met and that updates are provided to management through either immediate communication and/or weekly highlights
• Assist with updates to procedural documentation / process maps, and participate in system testing as needed
• Manage risk by identifying and escalating items appropriately

• Ability to prioritize and handle multiple job related duties efficiently while exercising sound judgment to ensure all quality measurements, deadlines and business objectives are met
• General knowledge of accounting and financial reporting
• Capability to think analytically and apply skill set to manage reconciliations
• Ability to handle multiple deliverables for either daily processing and/or expanded strategic initiatives
• Must have excellent written and verbal communication skills
• Ability to understand and explain workflow including systematic interfaces and the input/output flows of data processes
• Demonstrates attention to detail
• An understanding of technology and the ability to incorporate that understanding into process improvements
• Ability to work independently while effectively managing and finding resolution to complex situations
• Intellectually curious with a mindset focused on deep understanding of business processes supported
• Experience relating to reconciliation, billing, project management, trading and/or managed products service support
• 2-3 years of experience relating to reconciliation, billing, project management, trading and/or managed products service support
• Knowledge of Various Product Types (Mutual Funds, Alternative Investments, Managed Products, etc.) within an operational setting

• Mid-Senior level

• Full-time

• Other

• IT Services and IT Consulting

Dallas, TX