Collections Specialist

Job Description

POSITION SUMMARY

The Collections Specialist is responsible for the timely and effective collection of customer receivables within a SaaS and services-based revenue model, supporting strong cash flow, accurate AR aging, and customer account resolution in compliance with ASC 606 and internal control standards.

This role focuses on execution excellence-proactively managing assigned customer accounts, resolving payment issues, and partnering cross-functionally to ensure disputes are addressed quickly and professionally. The Collections Specialist plays a critical role in working capital optimization while preserving customer relationships and supporting audit-ready processes.

KEY RESPONSIBILITIES

Collections Execution & Account Management

• Manage assigned portfolio of customer accounts to ensure timely payment of invoices.
• Proactively contact customers regarding past-due balances via email and phone.
• Track collection activity and follow up on payment commitments.
• Escalate delinquent accounts in accordance with established AR policies.

SaaS Billing & ASC 606 Alignment

• Understand contract terms, billing schedules, and payment obligations within a SaaS environment.
• Partner with Billing and AR to ensure collections activity aligns with invoiced amounts and contractual terms.
• Recognize when billing or contract issues-not payment intent-are driving delinquency, and route appropriately.
• Maintain awareness of ASC 606 considerations to ensure collections actions do not conflict with revenue recognition requirements.

Dispute Resolution & Cross-Functional Collaboration

• Investigate and coordinate resolution of payment disputes related to pricing, invoicing, or service delivery.
• Partner with Billing, AR Manager, RCS, and Customer Success to resolve customer issues efficiently.
• Communicate professionally and constructively with customers to preserve relationships while enforcing payment terms.

Cash Application & Reconciliation Support

• Partner with AR and Accounting to ensure payments are applied accurately and timely.
• Assist in identifying unapplied cash, short payments, or offsets requiring investigation.
• Provide documentation and context to support reconciliation between AR subledger and general ledger

Reporting, Controls & Documentation

• Maintain accurate records of collection activity, correspondence, and dispute resolution.
• Support AR reporting, including aging schedules and collection status updates.
• Ensure collection activities comply with internal controls, documented SOPs, and audit requirements.

Continuous Improvement & Process Support

• Identify recurring collection issues and recommend process improvements.
• Participate in initiatives to improve collections efficiency through workflow optimization or automation.
• Support AR remediation efforts, including cleanup of legacy balances.

QUALIFICATIONS

• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or equivalent experience.
• 3+ years of experience in collections, accounts receivable, or customer billing environments.
• Experience in SaaS, subscription, or services-based businesses strongly preferred.
• Strong understanding of collections best practices and customer account management.

Preferred Qualifications

• Exposure to ASC 606 concepts or revenue-related accounting environments.
• Experience with ERP or billing systems (Oracle, Zuora, or similar).
• Experience supporting AR remediation or transformation initiatives.

Key Competencies

• Results-Oriented: Persistent, organized, and focused on outcomes.
• Professional Communicator: Able to navigate sensitive customer conversations diplomatically.
• Detail-Oriented: Accurate documentation and follow-through.
• Collaborative Partner: Works effectively with AR, Billing, RCS, and Accounting.
• Policy-Aware: Understands and adheres to internal controls and compliance requirements.

SUCCESS METRICS

• Reduction in assigned past-due AR balances.
• Improved collection effectiveness and DSO.
• Timely resolution of disputes and unapplied cash items.
• Clean audit support for collections activity.
• Positive internal and external stakeholder feedback.

About Us

Founded in 1999, Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of home-based care throughout the United States. Our software enables real-time solutions for wireless information exchange and communication between the office and clinicians in the field.

Our success is fueled by our talented teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by our CARES values:
Care, Act, Respect, Excel, and Smile (a positive attitude). If you want to work in a role where your skills have a direct influence on empowering patient care, Homecare Homebase is the next step in your career.
What You Can Expect from Us

At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed.…