Foreclosure Lead

About the role

• Under general supervision, the Foreclosure Lead plays a critical role in supporting the day-to-day operations of non-judicial foreclosure processes. This position works closely with the Foreclosure Director to maintain compliance with internal timelines, ensure deliverables meet client expectations, and maintain high-quality standards. The ideal candidate is detail-oriented, proactive, and experienced in foreclosure procedures.

• Assist with daily foreclosure processing across multiple states.
• Retrieve and manage executed documents from client portals; generate and prepare documents for recording.
• Maintain and update tracking pages to reflect accurate and current foreclosure statuses.
• Monitor case progress to ensure adherence to key deadlines.
• Maintain accurate and comprehensive documentation within the case management system.
• Ensure compliance with investor, client, and legal requirements.
• First point of contact and escalation as team leader.
• Inventory reconciliation to identify exceptions in milestones, status or other gaps needed to be addressed.
• Stay current on state statutes for non-judicial foreclosure processes and act as a subject matter expert, representing the business in client audits and firm-wide initiatives.
• Continuously look for opportunities to enhance operational efficiency, implement automation, and improve communication with clients. Seek innovative ways to provide better service and deliver superior results.
• Assist with developing and maintaining detailed, documented procedures to identify and mitigate high-risk errors, safeguarding compliance and minimizing risks.
• Review checklists to confirm accuracy prior to milestones and foreclosure auction.
• Draft, review and execute documents related to non-judicial foreclosure.
• Update cases upon transfers completed; servicer, investor and/or law firm.
• Become subject matter expert on timeline and other client expectations.
• Other duties as assigned.

• High school diploma or GED required.
• Minimum of 3 years of experience in foreclosure or mortgage‑servicing operations.
• Strong verbal and written communication skills, with the ability to clearly convey information to clients, colleagues, and leadership.
• Demonstrated customer‑service skills, including professionalism, responsiveness, and the ability to resolve inquiries effectively.
• Excellent organizational and time‑management abilities, with a proven ability to manage competing priorities and meet deadlines.
• High attention to detail and accuracy, especially when reviewing documents and updating case information.
• Strong problem‑solving and critical‑thinking skills, with the ability to assess complex situations and determine effective solutions.
• Proficiency in Microsoft Word, Adobe Acrobat, Internet Explorer, and Microsoft Access, with the ability to learn additional technology platforms as required.
• Ability to work independently and collaboratively within a fast‑paced, deadline‑driven environment.
• Adaptability to changing client expectations, internal processes, and industry requirements.