Trust Operation Analyst

ABOUT THE ROLE

The Trust Operations Analyst is responsible for assisting in the day-to‑day operational activities using established procedures and guidelines to identify and resolve issues in a timely manner, including the processing of transactions and performing other tasks under the direct supervision of the Trust Operations Officer. Responsibilities may include processing of an assigned set of daily accounting tasks related to cash disbursements, asset movement and control, income posting, fees processing, cash and custody balancing, records retention and common fund trading.

• Ensure processing of assigned transactions are completed timely and accurately within area of responsibility.
• Daily monitor bank accounts and report incoming funds to administration as needed
• Daily process form 945 payments to IRS for client account withholding via EFTPS batch program
• Process daily sweep trades for multiple vehicles
• Process daily checks issued for clients, including printing, logging and distribution
• Post Cash disbursements and cash receipts in Trust accounting system (FIS/Trust Desk)
• Process cash related reversals
• Process quarterly estimated tax payments for client accounts via EFTPS batch program
• Review and update client online portal access setup for new users
• Review and process account transfers in Trust accounting system (FIS/Trust Desk)
• Review and process Positive Pay files with bank

• Daily reporting for system account data, upcoming transactions, overdrafts
• Daily reporting to common trust fund managers on participant cash flows in and out of funds
• Monthly client statements review and mailing
• Monthly client reporting review and processing
• Print monthly/quarterly invoices
• Operational account maintenance for client accounts in Trust accounting system including creating lead accounts, reviewing account setup
• Records coordination, including assisting with offsite archival process, hard copy legal files stored on site and maintenance within electronic document filing storage system
• Assist in year‑end account processes with annual tax reporting (1099s, 5498s, tax worksheets, K‑1 transaction reporting)
• Review and reconcile department suspense accounts
• Serve as a contributing member of the Trust Review Committee
• Daily reconciliation of sweep vehicle accounts, bank accounts
  
  Monthly reconciliation of mirrored client accounts
• Assist with monthly client statement review and mailing process
• Work within the department to identify and resolve transaction exceptions

• Provide backup to other team members as needed
• Maintain updated process/procedure documentation for role
• Other duties and projects as assigned.

• Must be a minimum of 18 years of age and possess unrestricted authorization to work in the United States
• Must have unrestricted authorization to work in the USA. No visa sponsorship is available.
• Bachelor’s degree in Business, Finance, or related field; or equivalent experience
• Minimum Specific Experience Required
• 1+ years of experience in a client service organization; trust or investment management experience preferred

• High attention to detail
• Superior interpersonal, organizational and client service skills with a proven ability to build and maintain relationships
• Excellent communication skills, both written and verbal; phone etiquette with a client focus
• Highly motivated and proactive with a willingness to assist in all tasks
• Ability to maintain confidentiality
• Proficiency with Microsoft Office including Word, Excel, Outlook, Teams and Share Point
• Experience using FIS/Trust Desk (Metavante) a plus
• Discipline to stay on task and perform well if working remotely

• Competitive salary, benefits and 401K company match that vests immediately upon participation.
• Parental leave & PTO policy.
• Collaborative, dynamic work environment with a fast‑paced, mission driven company.

The physical demands required to perform the essential duties successfully are consistent with a professional office environment.

Occasional travel may be required to other offices or to training opportunities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.