Banking Center Manager

At Dallas Capital Bank, we are proud to bring a world‑class banking experience that combines new technology with unceasing service to the Dallas Metroplex, and the people who make it strong. We take pride in understanding our clients and the time to recognize their needs. Combining years of proficiency with a heart for service, our team is ready to partner with our clients and provide the support and guidance they deserve.

We're looking for a banking center manager with an outgoing personality that brings enthusiasm and professionalism with a high level of ownership and accountability. Under minimal supervision, and in accordance with established policies and procedures and regulatory requirements, the position is responsible for exercising discretion and independent judgment while managing all banking center functions and providing strong managerial leadership to banking center staff, as well as maintaining effective departmental policies and procedures to prevent loss of money, accounts and customer goodwill.

Also responsible for establishing, developing and retaining relationships with clients and prospective clients to proactively identify their banking needs and to achieve performance goals through proactive growth and retention of quality clients with a focus on driving overall profitability to meet bank targets. You will be expected to provide unparalleled customer service in welcoming clients and visitors, opening and servicing accounts, cross‑selling a variety of bank services, solving client concerns, as well as coordinating safe deposit box functions.

• Maintain advanced knowledge and awareness of products and delivery methods of various bank services, financial industry status and trends.
• Measure and control income and expense to meet or exceed budget, evaluate and recommend changes to management for improved earnings.
• Interface with bank management and team members, regulators, and auditors to improve banking services.
• Explain and sell bank services; motivate team members to generate sales by cross‑selling and promoting bank products.
• Follow bank policies, IRS and regulatory guidelines to establish new client relationships, verify eligibility and identification of all new account applicants and signers, determine eligibility of IRA contributions and distributions, account agreements, resolutions, and disclosures, evaluate client needs to recommend products and services, establish new deposit accounts, refer to relationship manager as appropriate, and respond to and act on service requests.
• Open and close a variety of accounts, such as checking, savings, certificates of deposit, individual retirement accounts, money market accounts, and safe deposit box accounts.
• Approve and sign cashier's checks, and approve overrides on transactions.
• Act as Safe Deposit custodian, including opening, closing and providing access per bank guidelines.
• Act as Vault and ATM custodian, including accurately processing entries and reconciling.
• Build exceptional rapport with our clients by providing excellence in service. Identify and evaluate service issues, resolving them to our clients' satisfaction.
• Perform teller transactions, including but not limited to: balance all cash on hand, drawer activities and total on a daily basis. Ensure all cash and coin is secured in accordance with bank policy when not in use.

• College Degree or equivalent work experience with 8 - 10 years bank operations and 5 years management experience, including bank product sales with demonstrated sales success, relationship management experience with strong working relationships with clients and colleagues.
• Thorough knowledge and understanding of various federal regulations, including BSA, CRA, RFPA, GLBA, and Regulation
  
  E.
• Possess excellent communication skills, both verbal and written, effectively and confidently; comfortable engaging with all clients.
• Display passion and commitment to improve the client experience, and apply strong critical thinking & problem‑solving skills to meet clients' needs.
• Ability to prioritize, manage complexity, execute and make on‑the‑spot decisions.
• Proficiently…