Collections Manager

Job Description

Socotec is seeking an experienced Collections Manager to lead and develop a geographically distributed team of 7 collections specialists across Dallas, New York, Miami, and San Diego. This high‑impact, hands‑on role reports to the CFO with a transition to the Controller and is based in Dallas, TX.

• Own the end‑to‑end collections process for a portfolio of 2000+ B2B accounts across construction and engineering services.
• Monitor aging reports, set and enforce collection targets, and drive DSO improvement.
• Manage complex disputes and escalations, including pay‑when‑paid contract situations and multi‑project client relationships.
• Develop and enforce standard operating procedures for collections, ensuring consistency across all locations.
• Drive automation through adoption of High Radius and other technology/AI.
• Prepare and present regular performance reports to senior leadership, including KPIs, aging analysis, and cash flow forecasting.
• Manage day‑to‑day operations of SOCotec's factoring program, serving as the primary point of contact with the financing partner.
• Oversee credit limit monitoring and eligibility assessments for factored invoices.
• Ensure accurate and timely cash application and reconciliation of factored receivables.
• Identify opportunities to optimize program utilization and improve cash flow outcomes.
• Serve as the functional lead and business owner for High Radius, representing the collections team's needs and priorities.
• Define business requirements, validate proposed workflows, and ensure the tool is configured to reflect real collections processes.
• Partner with IT to provide ongoing functional input and sign off on key milestones.
• Lead change management within the collections team, including training and adoption of new tools and workflows.
• Develop documentation and SOPs to embed High Radius into day‑to‑day operations once live.
• Build, lead, coach, and develop a team of 7 collections specialists across multiple locations.
• Define individual and team goals, monitor performance, and provide regular feedback and development opportunities.
• Support the build‑out of the Dallas Shared Services Center, including the gradual transition of collections resources to Dallas over time.
• Foster a results‑driven, collaborative culture that can scale with the business.
• Work closely with project accountants and operations teams to resolve billing disputes and ensure invoice accuracy upstream of collections.
• Partner with the CFO and Controller on cash flow visibility, receivables strategy, and credit policy.
• Collaborate with IT on systems‑related matters, providing clear business requirements and functional feedback.

• 10+ years of experience in collections or accounts receivable, with at least 5 years in a managerial role.
• Experience in the construction, engineering, or professional services industry strongly preferred – familiarity with pay‑when‑paid contracts and project‑based billing is a significant advantage.
• Experience defining business requirements or serving as a functional owner for collections software;
  High Radius experience is a strong plus.
• Hands‑on experience managing a trade receivables financing or factoring program is a strong plus.
• Proven ability to lead and develop distributed teams.
• Strong analytical skills and comfort with ERP systems and financial reporting tools.
• Excellent communication and negotiation skills, with the ability to manage difficult client conversations professionally.

• Base salary: $110,000 – $130,000, commensurate with experience.
• Competitive benefits package including health, dental, vision, and 401(k).
• A high‑visibility role with direct exposure to senior leadership.
• The opportunity to build and shape a best‑in‑class collections function within a rapidly growing company.

Job Type: Full‑Time

All your information will be kept confidential according to EEO guidelines.

SOCOTEC is an Equal Opportunity Employer.

Dallas, TX