CIB Client Lifecycle Management – KYC Team Lead, Vice President

CIB Client Lifecycle Management – KYC Team Lead, Vice President

Country:
United States of America

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset and foster an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. In this role you will benefit from continuous learning and development, collaborations with talented colleagues worldwide, and a culture of engagement and success.

The VP, Client Lifecycle Management is responsible for the overall success of large, complex onboardings, ensuring client satisfaction through monitoring of project quality and efficiency, and the direct client experience. You will provide consultative support of complex situations for internal and external clients, lead project management activities for onboarding/transition/conversion (reporting, planning, issue/risk tracking, scheduling, effort estimation), and oversee the client adoption/onboarding process end‑to‑end in partnership with global teams to ensure compliance with regulations.

• Oversee the Know Your Client process for new and existing clients, including research, request and review of documentation.
• Serve as escalation contact to ensure compliance with regulations and procedures.
• Support ad‑hoc projects related to regulatory, legal, bank and audit requirements.
• Collaborate with a global team for common client requests, best practices and follow‑the‑sun processing.
• Liaise with clients, front office staff, credit, legal and operations to support the KYC process and issue resolution.
• Manage Know Your Customer (KYC) execution in accordance with Bank compliance policies and procedures.
• Act as a single point of contact to obtain KYC, Tax, and regulatory requirements for onboarding and periodic reviews, focusing on client engagement and transparency.

Bachelor’s Degree or equivalent work experience. Desired but not required – ACAMS. 7 years in AML/KYC roles; 5‑7 years managing teams.

• Deep knowledge of AML, BSA, ACAMS, KYC/Compliance/AML procedures and standards.
• Financial industry experience in various lines of business, including securities, escrow, derivatives, loans, EMIR, Dodd‑Frank, MiFID.
• Attention to detail and ability to manage multiple priorities.
• Conflict resolution and results‑driven mindset.
• Experience managing high‑performing teams.
• Understanding of management information reporting and tracking to results.

No Certifications listed for this job.

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Minimum: $78,750.00 USD
Maximum: $ USD

Link to Santander Benefits:
Santander Benefits – 2025 Santander OnGoing/NH eGuide ()

We embrace a strong risk culture and expect all professionals to take a proactive and responsible approach toward risk management.

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Primary

Location:

Dallas, TX, Dallas

Organization:
Banco Santander S.A.