Loan Servicing Specialist

Loan Servicing Specialist (SBA)

Location: Dallas–Fort Worth, TX (Hybrid Schedule)

A full-service SBA lending branch is seeking a Loan Servicing Specialist to support its growing portfolio. This team manages the full lifecycle of SBA loans, from pre-closing preparation through payoff; ensuring compliance, accuracy, and strong borrower relationships at every stage.

This role is ideal for a detail-oriented and self-sufficient professional who thrives in a collaborative environment and enjoys balancing multiple responsibilities while maintaining regulatory compliance.

• Support the full servicing lifecycle of SBA loans, from pre-close through payoff
• Conduct pre-closing audits to ensure all documentation and requirements are in place
• Coordinate with loan closers to facilitate a smooth transition to closing
• Collect deposits, order appraisals, and prepare loan documentation packages
• Manage post-closing loan setup and ongoing servicing responsibilities
• Process borrower payments and maintain accurate loan records
• Request and collect required documentation from borrowers
• Monitor loans for compliance with SBA and regulatory guidelines
• Handle borrower inquiries and service requests in a timely manner
• Assist with problem loan situations and ensure proper handling and resolution
• Maintain organization of collateral, closing documents, and loan files

• Experience in loan servicing, preferably within SBA lending
• Strong understanding of loan documentation, payments, and compliance requirements
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• High level of attention to detail and organizational skills
• Self-motivated with the ability to work independently without micromanagement
• Strong communication skills and ability to work directly with borrowers
• Team-oriented mindset with a proactive approach to problem-solving
• Banking background preferred, but institution type is flexible

• Hybrid schedule:
  In-office Tuesday and Thursday; remote Monday, Wednesday, and Friday
• First 30 days require in-office attendance Monday–Friday for training (flexible based on progress)
• Flexible work hours, typically between 9:00 AM and 3:00 PM core window (Not to be taken advantage of)
• 8-hour workday expected
• 90-day introductory period to ensure mutual fit

• Salary range: $60,000 – $70,000 annually dependent on experience
• Annual merit-based increases
• Comprehensive benefits package including medical, dental, vision, 401(k), and ESOP
• Paid time off: 2 weeks PTO, bank holidays, and additional sick days

This is a strong opportunity to join a supportive, team-oriented environment that values independence, accountability, and work-life balance. The organization emphasizes trust over micromanagement and understands the importance of flexibility while maintaining high performance standards.

The Agency Recruiting follows Equal Employment Opportunity (EEO) guidelines and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.