Detection & Investigation Analyst Lead - Inbound Zelle Fraud

Position Overview

As a Detection & Investigation Analyst Lead within PNC’s FDO Zelle Fraud organization, you will be based in multiple locations including Pittsburgh, PA;
Birmingham, AL;
Strongsville, OH;
Louisville, KY;
Denver, CO;
Dallas, TX; and Phoenix, AZ. The role focuses on inbound Zelle fraud support, analyzing cases from enterprise fraud detection systems and customer relationship portals, interacting with customers on suspicious transactions, and reporting suspected fraud. The position is in‑office only, with a work schedule of Tuesday‑Saturday 8:30‑5:00pmET.

• Actimize
• EWS CRM Portal
• Service Browser
• Blue Zone (Mainframe/COR)
• EDGE
• Google
• Lexis/Nexis
• Spy Dialer
• ZAP
• Avaya
• cCas
• Innovis
• Web Browsers
• Web View
• Verint

• Inbound Zelle fraud support
  : analyze cases from detection systems and customer portals; engage customers about suspicious transactions.
• Reporting of suspected fraud and supporting investigations.
• Documentation and coordination
  : maintain analysis records and coordinate with internal or external stakeholders.
• Conduct early detection of suspicious activity, controlling and preventing losses.
• Provide training and leadership to detection and investigation staff as needed.
• Research and analyze bank activities, recommend dispositions, identify gaps and control enhancements, and escalations of trends.

• Customer Focused – align solutions with customer needs and satisfaction.
• Managing Risk – assess and manage risks to support PNC’s Enterprise Risk Management Framework.

• Preferred
  
  Skills:
  
  Analytical Thinking, Customer Solutions, Decision Making, Operational Risks, Problem Resolution, Researching, Risk Mitigation Strategies
• Competencies: Anti‑Money Laundering/Sanctions Policies and Procedures, Business Ethics, Business Process Improvement, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Information Capture, Operational Risk, Problem Solving, Standard Operating Procedures
• Work Experience: Roles at this level typically require a university/college degree with fewer than 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
• Education: Bachelor’s degree
• Certifications: None required
• Licenses: None required

Base Salary: $41,250.00 – $75,625.00 (may vary by location, market data, and individual skills, experience, and education).

Full‑time employees receive medical, prescription drug, dental, and vision coverage (with a Health Savings Account), life insurance, short‑ and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, backup childcare, adoption and related benefits, educational assistance, and a wellness program.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section
19 of the Federal Deposit Insurance Act (FDIA), the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

If an accommodation is required to participate in the application process, please submit a request via email to  with the subject line “accommodation request” and include your name, the job , and preferred contact method. Applicants may also call 877‑968‑7762 and say "Workday" for accommodation assistance. All information is kept confidential and used only as needed for reasonable accommodations.