Client Accounts Specialist

Description

We are seeking a Client Accounts Specialist to join our team. This is an exciting opportunity to work in a dynamic and fast‑paced environment and contribute to the growth and success of our firm. The right individual for this role will work with Holland & Knight’s Billing Attorneys, assistants, and internal teams as a liaison with clients, for the purpose of resolving client non‑payment issues to improve collection realization.

• Communicate and interact with attorneys, assistants, and clients.
• Respond to collection related requests quickly, effectively, and accurately.
• Work with peers and management on collection related requests.
• Manage assigned attorneys’ inventory, specifically monitoring and resolving aged invoices, credit balances, and aged unbilled work.
• Handle all aspects of attorney and client outreach (via e‑mail, phone, and/or mail) to resolve non‑payment issues.
• Communicate and report to leadership on delinquent collections and at risk inventory.
• Partner with the Billing team to resolve auditing issues, reconciliation issues, and escalates concerns as needed.
• Assist with the training of new team members, as needed.
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
• Special projects and duties as assigned.

• Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.
• Excellent organizational, problem‑solving, and time management skills.
• Excellent written and verbal communication skills, with the ability to interact professionally with attorneys, clients and internal stakeholders.
• Excellent interpersonal skills and ability to use good judgment.
• Excellent computer skills.
• Proficient knowledge of accounting functions.

• 2-5 years of work in a professional environment.
• Knowledge of collection strategies and financial reconciliation processes.

• 1-2 years of work as a Client Accounts Representative.
• Bachelor’s degree in accounting, Finance or Business discipline.
• Advanced Microsoft Excel Skills (vlookup, xlookup, pivot tables).
• Knowledge of legal eBilling Platforms (i.e. Bill Blast, etc.)

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.

Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well‑being. Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance;

short and long term disability insurance; tax‑advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.