Senior Specialist - Architecture

Crypto Operational Business Support Specialist

Support a wide range of daily activities across the crypto asset lifecycle, including trading, settlement, risk monitoring, and customer support.

This role requires a deep understanding of blockchain technology and cryptocurrency markets, coupled with strong problem-solving skills to perform below activities:

Trading and Settlement
- Transaction Processing, Trade Reconciliation, Settlement Monitoring & develop scripts (e.g., Python, SQL) to automate reconciliation and reporting tasks, streamlining operational workflows.

Risk Management
- Risk Monitoring, Control Implementation, collaborate with compliance and fraud teams to support AML/KYC

Deposit and Withdrawal
- Transaction Monitoring, assist in managing and reconciling crypto wallets, Exception Handling

Account and Customer Support
- Customer Inquiries, Profile Management, collaborate with engineering, product, and compliance teams to resolve complex customer issues and streamline support processes.

Document and Process Management
- Assist in developing, refining, and maintaining standard operating procedures and documentation for all operational activities, Reporting, Process Improvement

Bachelor's degree in finance, Economics, Computer Science, or equivalent

3+ years of experience in financial services or cryptocurrency operations, with a preference for prior experience in settlements or trading reconciliation

Strong, up-to-date knowledge of cryptocurrency markets, blockchain technology, and digital asset wallets.

Proficiency in data analysis and automation tools (e.g., Python, SQL, Excel/VBA)