Investor Services Supervisor

An Investor Services Supervisor will support the Investor Services Department through a range of operational and supervisory responsibilities, ensuring timely and accurate investor service activities.

• Ensure investor transaction instructions contain requisite information and advise Investor Services Administrator when follow-up is required. Liaise with investors to obtain fully executed transaction instructions.
• Advise and assist Investor Services Administrator to ensure subscription proceeds are provided timely.
• Review AML/KYC documentation provided by investors and follow‑up where necessary. Escalate to Manager and MLRO where required.
• Review Investor Transactions on Hedge Investor® (Hedge Serv proprietary Investor Services System).
• Ensure reconciliation of the subscription/redemption bank account daily and take appropriate action to clear any items. Escalate any aged items to manager.
• Preparation of Redemption Payment Schedules.
• Review of wire transfers to Prime Brokers, Investors and fees payments.
• Investor Reporting – review investor reports, including but not limited to Investor Statements and Contract Notes for distribution to investors.
• Client Reporting – review client reports, including but not limited to Capital Activity Report, ERISA Report, Authorized Share Capital Reports for distribution to clients.
• General Investor Services – assist Investor Services Administrator in fielding general requests from investors including, but not limited to, requests for duplicate investors statements, enquiries on previous transaction activities, performance requests whilst at all times ensuring that all communication is with authorized person.
• Review distribution of Fund Performance in line with client requirements prior to distribution to investors.
• Handling complex calls from investors.
• Identify areas for improvement in processes, personnel and structure and discuss with Investor Services Manager and Director.
• Establish effective working relationships with the NAV, QA, Compliance Departments within Hedge Serv.
• Preparation of Fund Audit requirements.
• Review of Investor Audit requests prior to distribution to investor/auditors.
• Investor Services Supervisor should be capable of supervising up to 4 Investor Services Administrators.

• Accounting, Finance, Legal or Business Degree.
• 4+ years of experience working in a Hedge Fund Administration Firm with experience in all aspects of the role of an Investor Services Administrator.
• Strong verbal and written communication skills.
• Strong analytical and problem‑solving skills.
• Ability to work effectively both within a team structure and individually.
• Strong inter‑personal skills.
• Good initiative tempered with identifying when escalation is required.

The salary range for this role is $100,000 - $110,000. Specific salary will be determined based on education, experience, and skill set of the individual selected for this position.