Relationship Administrative Specialist

Job Description

The Relationship Administrative Specialist supports loan officers by performing administrative duties, preparing reports, and coordinating loan processes.

• Collaborate with commercial lending teams to support portfolio management and business development activities
• Prepare documents to assist in loan approval, modification, and coordinate loan closing processes
• Compile various administration reports such as Past Dues, Significant Balances, and Risk Grades to facilitate the continual monitoring of loans
• Monitor progress on LAMS, credit, and collateral exceptions on a weekly basis
• Facilitate customer requests for stop payments
• Coordinate the opening of Depository Accounts with personal banking staff
• Facilitate wire transfer transactions at the direction of a Relationship Manager and/or a Business Banker
• Update and maintain Sales Force records for clients and prospects as requested by commercial lending team
• Monitor non-sufficient funds activity to resolve any issues while communicating with the customer
• Remain knowledgeable of bank policies & procedures to ensure an accurate completion of deliverables
• Exercise discretion to assist existing and prospective customers while maintaining confidentiality
• Always take action using Integrity, Caring, and Excellence to achieve all‑win outcomes

• 3+ years of experience in banking or 2+ year of experience as an Administrative Assistant or in loan administration
• Willingness to work as a valued member of a functional team
• Proven understanding of commercial lending processes
• Exceptional organizational and multi‑tasking skills
• Demonstrated ability to represent Frost in a professional manner
• Excellent written and verbal communication skills
• Strong business communication skills, including the ability to write and speak professionally
• Strong analytical and problem‑solving skills
• Proficient in Microsoft computer applications

• Loan documentation experience

• Medical, dental, vision, long‑term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including an Employee Assistance Program
• Referral bonus program