Collections Specialist

Munck Wilson Mandala is looking to add a Collections Specialist to its accounting team in its Uptown Dallas office, reporting to the Director of Finance and Planning. Ideal candidate will have a minimum of 3 years of law firm collections and accounts receivable experience utilizing Elite 3E software.

• Collaborate and communicate regularly with Attorneys, Accounting, the Revenue Services Manager, Director of Finance and Planning, and the CFO regarding collection efforts and the status of client accounts.
• Review assigned accounts, develop collection strategies, and establish payment plans.
• Locate and contact clients to initiate the recovery process.
• Build and maintain professional relationships with clients to negotiate payments and implement payment plans.
• Review and process account adjustments, and resolve client discrepancies, including over- and short payments.
• Monitor and maintain client accounts through regular calls and/or emails, providing responsive client service on collection issues.
• Provide timely follow-up on payment arrangements to ensure compliance.
• Maintain accurate hard-copy and electronic records of all client communications, agreed-upon payment plans, and payments received.
• Perform other duties as assigned to support the Accounting department's collection efforts.

• 3+ years of collections experience, preferably within a law firm or professional services environment.
• Strong negotiation, written, and verbal communication skills.
• High level of professionalism and discretion when handling sensitive client and financial information.
• Proficient in Microsoft Office (particularly Excel); experience with Elite 3E collections/accounting software a plus.
• Excellent organizational skills and attention to detail.
• Associate's degree or equivalent work experience preferred.