Senior Associate, Loan Servicing

Overview

As a Senior Associate, Loan Servicing you will be responsible for servicing and managing the oversight for a portfolio of commercial real estate debt investments. The Senior Associate, Loan Servicing will work closely with the Debt Team to ensure loan records are accurately maintained and servicing functions are executed timely. This role will be encouraged to create efficiencies and implement process improvements to provide the best-in-class service for our clients.

• Oversee portfolio management, including reviewing team’s deliverables;
• Assist in training and mentoring junior team members;
• Review and interpret loan documents to determine key loan data related to loan payment calculations, escrow setup and tracking, monthly fees, payoff calculations, and loan covenants;
• Assist with onboarding process for new loans or portfolios of loans, ensuring data integrity;
• Monitor tax and insurance reserves and escrow accounts and perform routine escrow analyses;
• Coordinate lien releases and UCC continuations and terminations;
• Review monthly draw requests for completeness and compliance with loan documents, including review of budgets, back-up documentation, title updates, and inspection reports;
• Generate and review monthly billing statements and payoff statements;
• Produce daily, weekly, and monthly reports as scheduled and distribute in a timely manner;
• Assist with creation and review of remittance reports due to investors;
• Develop and maintain relationships with clients, borrowers, and key stakeholders;
• Coordinate with treasury department for daily cash management functions, payment and disbursement tracking and reconciliation of escrow accounts;
• Oversee and improve processes and procedures, including quality control checks within the servicing system; and
• Perform additional ad-hoc analysis, projects and reporting as requested.

• A minimum of 5+ years’ relevant experience
• Commercial Real Estate Loan Servicing experience required;
  Bridge and Construction Loan Servicing experience preferred
• Experience with Strategy Servicing Software valued, but not required
• Bachelor’s degree required in Business Administration, Finance, or a related field of study/work experience equivalence.

Strong attention to detail. Ability to review and interpret loan agreements. Ability to calculate monthly payments with accuracy. Proficiency with Excel and CRE loan servicing software. Proven qualitative and quantitative analysis skills. Adaptability in dynamic environment. Demonstrated ability to prioritize work and manage time effectively.

Ability to perform responsibilities independently and proactively, solve problems, and improve processes and/or services. Self‑directed, takes initiative and responsibility, ensures completion of tasks.

Excellent verbal and written communication skills; strong listening and interpersonal skills. Highly effective at preparing and presenting information.

Acts with honesty and integrity and maintains confidentiality, adheres to company policies. Promotes a collaborative and productive work environment. Demonstrates team building, support, and respect.

Travel is not anticipated but may be needed from time to time.

Exempt

Regular / Full Time

Vice President, Loan Servicing

No

• While performing the duties of this job, the employee is regularly required to stand, sit, and walk. Must be able to sit at an office workstation for an extended period of time. May need to reach, stoop, or kneel to access items.
• Must be able to talk, hear and use wrists, hands and/or fingers frequently and repetitively to operate a computer, telephone and other office productivity machinery.
• Must frequently prepare or inspect documents, and convey details or important instructions or ideas accurately, loudly, or quickly.
• Ability to work independently, and prioritize duties to ensure timely completion. The ability to collaborate is also imperative.
• Requires active listening, critical thinking, making decisions, time management, as well as…