Loan Processor; Hybrid

Position Overview

The Loan Processor is responsible for providing quality customer service by obtaining required documentation to underwrite the loan, ordering third‑party documentation, and ensuring compliance with applicable regulations.

• Perform a thorough review of borrower’s credit, employment, income, and assets as required by the loan program prior to underwriting.
• Assemble the complete loan package in proper order for underwriting.
• Verify all required documentation (pre‑underwrite) in the file and complete the required loan checklist.
• Confirm that the application is complete and accurate; identify any potential issues that may arise in underwriting.
• Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all printed information.
• Communicate with Loan Originator, customer, and Underwriter to obtain missing documentation.
• Review loans for compliance with mortgage‑related regulations (RESPA, TILA, HMDA, Reg. B, etc.) and prepare required disclosures.
• Coordinate with vendors to obtain property survey, flood certificate, title commitment, and payoff information.
• Verify vendor orders, invoices, and ensure they are received and filed in the applicant’s e‑file.
• Manage pipeline by completing and submitting reports within allotted turnaround times.
• Assist in loan set‑up, document communication in conversation log.
• Train and supervise new Loan Processors and other processing personnel.
• Assist closing, secondary marketing, and loan servicing to clear suspense items.
• Be available to work varying hours and overtime as needed.

• High School Diploma or equivalent.
• Minimum of 5 years residential mortgage processing experience.
• Experience with Encompass™ loan origination system.
• Working knowledge of RESPA and general mortgage lending regulations (Reg. Z, Reg. B, etc.).
• Familiarity with DU, LP, Microsoft Office, and Windows.
• Excellent math, analytical, communication, prioritization, and time‑management skills.

• Competitive compensation plan.
• Medical, dental, and vision coverage.
• 401(k) retirement plan.
• Company‑provided short‑term disability.
• Employee assistance program.
• Wellness program.

Cross Country Mortgage, LLC is an equal opportunity employer and encourages applications from all qualified individuals. The company is a registered entity with NMLS identification number NMLS
3029.