Manager, Indirect Tax

Indirect Tax Manager

Join GDT and be part of a dynamic team where innovation meets excellence! At GDT, our employees are the cornerstone of our success. GDT offers a people-first culture focused on inclusivity, growth, and innovation. Employees have access to career development opportunities, cutting-edge technology, and a collaborative environment. Employees are empowered to make a meaningful impact and are recognized for their contributions.

As a global IT services company, we prioritize attracting, empowering, and retaining top-tier talent dedicated to delivering exceptional results.

The Indirect Tax Manager will be a key member of the Tax Team, supporting the Indirect Tax Director in the management of indirect tax planning, compliance, controversy, taxability, automation, controls, and business advisory matters. The role will support a technology company that resells hardware, software, subscriptions, maintenance/support, professional services, managed services, and related offerings across the United States, Canada, and other foreign jurisdictions.

This position will partner closely with Tax, Accounting, Finance, Legal, Sales, Procurement, IT, Operations, and third-party advisors to ensure indirect tax requirements are properly addressed in business processes, systems, transactions, customer contracts, vendor purchases, and strategic initiatives.

Key Responsibilities:

• Lead and manage U.S. sales and use tax compliance, including return preparation/review, payments, notices, reconciliations, calendar management, and oversight of internal staff and external service providers for income and property tax compliance.
• Support Canadian GST/HST/PST/QST and other non-U.S. VAT/GST or transaction tax compliance, registrations, filings, and related advisory matters in coordination with international team members as needed.
• Analyze product and service taxability for hardware, software, SaaS/subscriptions, maintenance/support, professional services, managed services, bundled offerings, shipping/handling, and other technology reseller transactions.
• Provide indirect tax guidance to Sales, Legal, Order Management, Billing, Procurement, Finance, and other stakeholders on customer contracts, exemption claims, vendor purchases, resale transactions, drop shipments, marketplace/channel issues, and invoicing requirements.
• Research and document indirect tax positions, including nexus, sourcing, taxability, exemptions, resale treatment, credits/refunds, and compliance requirements; prepare memoranda and other written guidance for internal stakeholders, auditors, and advisors.
• Monitor legislative, regulatory, administrative, and judicial developments affecting indirect taxes in jurisdictions where the company sells or purchases products and services.
• Manage day-to-day activities for indirect tax audits, managed audits, voluntary disclosure matters, refund claims, tax assessment notices, and related controversy matters in collaboration with the Indirect Tax Director, supporting timely and efficient resolution.
• Manage exemption and resale certificate processes, including certificate collection, validation, system documentation, audit readiness, and process improvements.
• Review and support monthly indirect tax accruals, journal entries, account reconciliations, reserve analysis, balance sheet reviews, and SOX/internal control requirements.
• Partner with Accounting, IT, and business teams to maintain and improve tax engine, ERP, billing, procurement, and certificate management configurations, including tax codes, product mappings, customer/vendor profiles, reporting, and control processes.
• Lead or support tax automation and process improvement initiatives, including Vertex or comparable tax engine enhancements, data analytics, standard work papers, workflow tools, and controls designed to reduce manual work and improve accuracy.
• Support new business initiatives, expansion into new jurisdictions, new product/service offerings, acquisitions, integrations, entity changes, and supply-chain or go-to-market model changes from an indirect tax perspective.
• Develop and maintain strong working relationships with third-party advisors and internal stakeholders across Tax, Finance, Accounting, Legal, IT, Sales, Procurement, Operations, and Customer Service.
• Manage, coach, and develop indirect tax staff, including prioritization, performance feedback, technical development, and review of work papers and deliverables.

Knowledge, Skills, and Abilities:

• Strong technical knowledge of U.S. state and local sales and use tax principles, including nexus, sourcing, taxability, resale/exemption rules, drop shipments, marketplace/channel issues, credits/refunds, and audit defense.
• Basic understanding of Canadian and international indirect tax concepts, including VAT/GST registration, invoicing, tax recovery, and compliance obligations.
• Understanding of indirect tax considerations for technology companies and resellers, including hardware, software, SaaS/subscriptions,…