Senior Associate, Investor Reporting

Purpose And Job Summary

The Senior Associate will guide other associates on the team to ensure timely and accurate submission of data to internal and external clients. The Senior Associate will consistently review loan terms, investor and compliance requirements, oversee loan data, review and approve remittance processing, and provide final review of reports including CREFC or other industry standard reports for the portfolios assigned.

• Compile and review loan/pool data for submission to internal and external investors in accordance with CREFC guidelines and/or servicing agreements (including assisting with Freddie Mac securitizations).
• Provide guidance and oversight to associates on the investor reporting team regarding monthly investor reporting packages and remittances to agencies and investors.
• Monitor payment receipts and reconcile remittances to investor, including advances and reimbursement requests.
• Submit system data change requests and work with asset management and capital markets teams to submit requests due to changes in loan terms or investor status.
• Review non‑cashiering transactions and work with the payments team to ensure shadow posting of transactions is accurate and timely.
• Coordinate communication with external contacts efficiently and clearly to answer questions or follow up with internal teams.
• Provide support for ad‑hoc requests from management, other servicing/asset management teams, or the capital markets team.
• Create wire and ACH requests to transfer funds internally and to external clients as needed.
• Assist with testing report enhancements to provide feedback for technology initiatives for the department, servicing, and asset management teams.
• Support corporate accounting team to reconcile data and transactions related to fees and remittances due.
• Complete monthly bank reconciliations for custodial accounts assigned.
• Review ARM adjustment rates and reconcile with internal and external contacts to ensure billing and reporting are updated accurately.
• Monitor and review new loans boarded into the servicing system and reconcile data between investor data and servicing system data.
• Ensure that all job functions are executed in compliance with all investor requirements and Lument policies and procedures.
• Maintain strict compliance with applicable regulatory, investor and internal compliance requirements governing mortgage fund applications.
• Prepare supporting documentation for RegAB, SOX and other internal and external audits.
• Provide superior customer service skills, review, prioritize, and respond in a timely and accurate manner to tasks and emails.
• Ensure that all training needs, both technical and interpersonal, are met in a timely manner.
• Minimal to no travel required.

• Bachelor’s degree in Accounting, Finance, Economics, or Business preferred.
• 3 to 5 years of direct investor reporting experience, preferably CMBS, CLO or other complex investment structures.
• Strong analytical and problem‑solving skills using data from multiple sources to arrive at conclusions.
• Proficiency in Microsoft Office and other relevant systems or software.
• Demonstrated ability to maintain confidentiality and use discretion in daily activities.
• Strong interpersonal skills and excellent customer service attitude; ability to communicate effectively with colleagues, clients (internal & external), investors, legal counsel and others.
• Ability to self‑manage and work independently while functioning as a highly effective team member.
• Access to sensitive and confidential information will be required; this information must remain confidential.
• Excellent command of the English language, both verbally and in writing (spelling, grammar and punctuation).

• Working knowledge of McCracken Strategy or similar large‑scale servicing system.
• Mortgage servicing platform experience a plus, including CLO and other complex investments.
• Strong problem‑solving skill set to review data independently.
• Basic database understanding to provide enhanced feedback to technology development teams.

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