Sr Passenger Tax Analyst

Senior Passenger Tax Analyst

We are committed to providing our employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Ready to apply your expertise to one of the most complex and critical areas of airline finance? As a Senior Passenger Tax Analyst, you will serve as a subject matter expert on passenger taxes and fees, ensuring accurate calculation, reporting, and remittance across domestic and international markets. You will analyze complex tax data, support internal and external audits, and collaborate with Business and Technology teams to maintain compliance with applicable laws and regulations.

In this role, you will identify and mitigate risks, support new market launches and system enhancements, and help resolve complex tax scenarios that impact Southwest's operations. Your work will directly support financial accuracy, regulatory compliance, revenue integrity, and the Company's ability to operate and grow confidently across its network.

Additional details:

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. is required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

• Manage implementation and maintenance of passenger ticket taxes and fees into the revenue accounting system ensuring accurate and complete system calculation in compliance with U.S. and foreign laws, rules, and regulations
• Analyze complex ticket tax and fee data pulled from multiple sources, review for unexpected trends or results, reconcile to internal financial systems, and report results
• Ensure reporting is complete, accurate, and in compliance with governmental and taxing authorities, and prepare detailed audit packages and provide a system walk-through in support of Federal, State, and international external audits
• Maintain existing and build new relationships across the Company, and connect with others by articulating a shared sense of purpose, listening to others perspectives, and contributing subject matter expertise across multiple Teams and Departments
• Act as a trusted resource, effectively communicating facts, insights, and recommendations across Teams, Departments, and projects; acts as an influencer, mentor and trainer
• Collaborate with Business and Technology Team Members to ensure passenger ticket tax and fee obligations are communicated, tested, and interfaced into the revenue accounting system for new market integrations, upgrades, or complex commercial projects or production defects
• Review and validate solutions for inconsistencies and errors prior to implementing the changes in the revenue accounting system
• Record accounting entries and perform analysis to complete the financial close process with limited guidance and supervision
• Lead Teams to identify efficiency improvements and other continuous improvement opportunities within department
• May perform other job duties as directed by Employee's Leaders

• Knowledge of Company and regulatory ticketing, refund, and banking policies considered when performing analyses, responding to inquiries and when participating on projects
• Knowledge of economic and accounting principles and practices, tax code, internal controls and SOX compliance, industry trends, customer payments and refunds policies, banking, and the analysis and reporting of financial data
• Knowledge of software systems and tools, including database tools, used in performance of day-to-day functional duties
• Knowledge of upstream and downstream technology systems, and how they impact the systems and tools used by the Team
• Skilled in collecting, organizing, visualizing, and assimilating data, including turning raw data into meaningful information using ad hoc reporting tools, data-oriented programming languages and visualization software
• Skilled in identifying complex trends, anomalies, and process or system defects; collaborating with Team Members and internal Customers to evaluate root causes and possible cross-functional impacts; and developing and communicating the optimal plan of action that considers cost, efficiency and…