Operations Advisor - Investor Reporting - Midland

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Advisor within PNC's Midland organization, you will be based within the PNC Midland footprint.

As an Operations Advisor within PNC’s Investor Reporting team, this position is primarily responsible for accurate and timely reporting and remitting funds as dictated by the related servicing agreements for the assigned contracts, while mitigating risk by meeting all regulatory and compliance requirements.

• Supports a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.
• Establishes and monitors process performance measurements and business impact.
• Prepares performance statistics and reports for internal stakeholders and senior management.
• Monitors the production workflow and assists team members with escalated process issues.
• Independently identifies and resolves exceptions and serves as a point of escalation.
• Monitors effectiveness and efficiency of production and/or process.
• Determines and/or drives change and improvement efforts in production and/or processes.
• Ensures the business adheres to policies, procedures and regulatory standards.
• Independently resolves compliance issues and drives risk mitigation activities.

• Minimum four years of loan servicing experience, preferably in investor reporting; equivalent experience in complex financial operations will be considered.
• Strong understanding of financial calculations and cash movement concepts.
• Exceptional time management and prioritization skills.
• Highly organized and detail oriented.
• Demonstrated independent problem solving capability.
• Sound decision making skills.
• Ability to work independently.
• Strong analytical skills.
• Demonstrated leadership skills, including mentoring peers, providing guidance on complex reporting and reconciliation issues, and proactively supporting team objectives, operational controls, and risk mitigation efforts.

• Accountability
• Customer Solutions
• Ensure Compliance
• Personal Initiative
• Process Improvements
• Results‑Oriented
• Risk Mitigation Strategies
• Standard Operating Procedure (SOP)

• Roles at this level typically require a university/college degree, with 2+ years of relevant professional experience.
• In lieu of a degree, a comparable combination of education, job–specific certification(s), and experience (including military service) may be considered.
• Bachelors degree required.
• No required certifications or licenses.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Options for full‑time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back‑up child/elder care;

adoption, surrogacy, and doula reimbursement; educational assistance for select fully‑paid programs; a robust wellness program with financial incentives. Paid time off includes maternity and/or parental leave; up to 11 paid holidays; 9 occasional absence days; and 15‑25 vacation days per year, depending on career level and service.

If an accommodation is required to participate in the application process, please contact us via email at  Include “accommodation request” in the subject line, your name, the job , and preferred contact method. Email requests unrelated to accommodations will not receive responses. Applicants may also call 877‑968‑7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.