Overstaff Financial Services Representative; Bilingual

About the Role

World Finance is seeking a Financial Services Representative to serve as the primary customer-facing employee within a branch. The role supports the Branch Manager in daily branch operations, maximizes customer growth, and upholds company policies, customer service standards, and financial integrity.

• Assist customers with application processing, payment collection, and loan closing activities.
• Prepare loan documents and execute loan closings for renewal loans.
• Maintain accurate daily cash drawer balances and complete branch bank deposits.
• Communicate with customers regarding loans, payment schedules, and account status.
• Send timely credit denial letters within 30 days of application.
• Pay branch expenses as instructed by the Branch Manager.
• Build and maintain strong customer relationships and contribute to community outreach.
• Support tax-related services and promote additional financial products.

• Bilingual in Spanish and English.
• Valid driver’s license and reliable transportation for depositing funds and other travel as required.
• Basic computer skills.
• Strong organizational, communication, and customer‑service skills.
• Ability to work independently and as part of a team.
• Commitment to uphold company values of empathy, empowerment, and integrity.

Hourly Pay: $15.00 – $18.00

Health, dental, vision, and life insurance for full‑time team members (eligible after 30 days). Paid holidays, vacation, and 401(k) with company match. Paid vacation time and paid holidays apply. Employees may receive compensation for volunteer hours.

• Stationary work with regular movement; occasional climbing, kneeling, bending, twisting, and reaching.
• Lifting up to 5 lbs.; occasional exertion of up to 30 lbs.
• Use of vision, hearing, fine motor skills, and verbal/written communication required.
• Work in a fast‑paced, high‑demand environment with shifting priorities and tight deadlines.
• Occasional local travel; possible extended hours, evenings, or weekends.
• Standard indoor office setting with shared workspace and typical noise, lighting, and temperature.

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.