Consumer Finance Training and Support Specialist

Consumer Finance Training and Support Specialist

Position:
Consumer Finance Training and Support Specialist

The Consumer Finance Training & Support Specialist delivers, supports, and continuously improves Consumer Finance onboarding and sustainment training for West Shore Home Sales employees. This role facilitates instructor‑led training, develops learning resources, supports digital learning initiatives, assists with technology readiness, and reinforces compliant Consumer Finance processes.

• Deliver Consumer Finance onboarding and sustainment training for Design Consultants, Sales Leadership, and other employees as needed.
• Develop, maintain, and continuously improve Consumer Finance training materials, presentations, videos, facilitator guides, and learner resources.
• Facilitate classroom, virtual, and hybrid training while reinforcing approved operational processes, compliance requirements, and company standards.
• Support Consumer Finance onboarding by assisting with technology readiness, system access, learner progress, and operational preparedness.
• Provide troubleshooting and operational support related to Consumer Finance systems, training resources, and onboarding activities.

• High School Diploma or equivalent required.
• 2+ years of training, facilitation, coaching, or adult learning experience preferred.
• Consumer Finance or financial services experience preferred.

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) Retirement Plan with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program

It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

All employees are subject to a pre‑employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.