Global Banking & Markets Operations - Private Transaction Banking - Onboarding - Dallas - Vice

Global Banking & Markets Operations
- Private Transaction Banking
- Onboarding
- Dallas
- Vice President  Dallas, TX, United States

Transaction Banking Operations is part of Transaction Banking within the Global Banking Markets Division, comprised of the below primary functions:

• Combining digital expertise and financial acumen, we provide comprehensive solutions to meet our clients' complex treasury challenges and needs.
• We enable client success by providing a differentiated experience through our clients' pre-sales and go-live journey, onboarding, implementation and testing, and throughout go-live and early-stage support
• We provide best-in‑class service to our clients post go‑live across all their business needs, including payments and transactions flows across our global payment rails
• We support the build and development of new Treasury Products, Services and Partnerships, alongside Product, Risk and Engineering teams, by handling all Operational process, procedure and control development

TxB Operations is a growing sub‑division, with regional presence in Singapore, Bengaluru, London, New York, Dallas and Tokyo. All our offices work closely together as a single global team. As this business expands we will look to increase our global footprint accordingly.

The Client Onboarding team is seeking an additional seasoned and driven individual with experience and expertise working on and managing complex client onboardings in a commercial / Transaction Banking domain. This role provides the opportunity to create a world class client experience with direct contribution to the business’s top line. You will work with clients across their front to back journey from participating in RFPs, to driving onboarding and overseeing associated due diligence and documentation, managing complex implementations and successful go‑lives.

You will be responsible for leading and overseeing a small pod team and ensuring the successful onboarding and setup of clients across the TxB suite of products and services within that pod, while providing mentorship and guidance to junior team members across the broader TxB Onboarding team.

• Have accountability for creating a differentiated client experience throughout the onboarding and due diligence stages: generate client documentation based on client type, scope, and structure; perform end‑to‑end KYC/CIP due diligence for client, contract negotiation and execution, product setup, client training, and enabling a seamless go‑live for the client
• Partner with and enable Coverage team objectives, by orchestrating across internal partners including Legal, Risk, and Compliance to cater to clients of varying complexity, across jurisdictions and industries
• Lead, manage, and professionally develop a small pod /team within the broader US Onboarding team; oversee and ensure onboarding and implementation deliverables within pod team are met and achieved while managing end‑to‑end onboarding metrics and reporting
• Actively manage and report on onboarding throughput metrics while identifying opportunities to streamline and facilitate accelerated time‑to‑revenue objectives
• Work closely with QA and second‑line control teams to ensure correct application of policy across Client Onboarding
• Actively work to enhance onboarding processes, incorporating product change management, and identify and implement efficiencies to streamline steps, reducing overall go‑live timeline for client
• Unblock any issues and challenges that may arise for clients or with internal deliverables; be creative and active with problem solving, collaborating across teams to mitigate challenges; serve as escalation contact for pod team and junior team members to unblock client issues and challenges.
• Demonstrate keen acumen on risk and controls, processes and procedures, to ensure we deliver value to our clients in a robust and compliant manner
• Establish effective communication channels and governance, both with clients as well as internal stakeholders, to ensure transparency on status, blockers, milestones – driving accountability…