Platform Solutions- Dallas- Senior Associate, Client Services – Operations-10072339 Dallas

Job Duties:

Senior Associate, Client Services - Operations with Goldman Sachs Bank USA in Dallas, Texas. Mentor the global operations team to deliver excellent service as the business aims to build, launch, deliver, and evolve a suite of new team products for our corporate clients. Support our Client Service functions globally and help establish, develop, monitor, and manage the client service architecture that allows us to deliver this growing suite of team services.

Apply control-oriented and solution-focused approaches to support the rollout of business growth initiatives, including reviewing processes and workflows to identify opportunities to improve functionality and operational efficiency in support of the firm’s services. Develop and implement best practices to enable efficient movement of international payments and the flows, payment schemes and the processes surrounding them. Work in collaboration with internal teams, strategic partners, and clients to manage a range of queries related to payments, accounts, client issue resolution, payment repairs, firm/customer funding flows, and FX unwinds and receivables.

Understand and support the FX payment flows and liquidity sourcing that are a key component in delivering our global payment offering to our clients.

Job Requirements:

Master’s degree (U.S. or foreign equivalent) in Finance, Economics, Accounting, Business Analytics, or related field and one (1) year of experience in the job offered or in a related role or Bachelor’s degree (U.S. or foreign equivalent) in Finance, Accounting, Quantitative Finance, Business Analytics, or related field and three (3) years of experience in the job offered or in a related role.

Prior employment must include one (1) year of experience (with a Master’s) OR three (3) years of experience (with a Bachelor’s) with: assessing top industry clients’ transactional needs and offering solutions to foster strong relationships crucial for product delivery and evolution of key objectives; supporting the development of global client service infrastructure by enhancing workflows for payment rails and currency movements to deliver consistent client experiences;

coordinating communication across major internal stakeholders, enabling proactive resolution of complex client queries related to customer funding flows and delivering measurable commercial outcomes; and supporting global client service functions by assisting with escalations and delegating initiatives, in accordance with documented service and escalation.

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.