Assistant Manager, Client and Payment Support Operations

Assistant Manager, Client and Payment Support Operations

Global Banking and Markets
Global Banking & Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank’s strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.
Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.
Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries! We work together to drive ambition for every future!

Purpose

Supports the overall success of U.S. Cash Management Operations by overseeing daily operational activities, ensuring quality and timeliness of deliverables, and enforcing adherence to established processes and controls. Acts as the first line of supervision and escalation for the team. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Provides frontline leadership and operational supervision within the Client and Payments Support functions. The incumbent is responsible for ensuring workflows are executed efficiently, service levels are achieved, controls are maintained, and operational risks are appropriately managed while supporting the development of staff and implementation of business initiatives.

What You'll Do

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Supervises and performs daily operational activities related to client and payment support of Global Transaction Banking and Global Banking & Markets clients, including but not limited to investigations, callbacks, exception processing, and operational inquiries.
• Reviews and validates outputs produced by Analysts to ensure adherence to established procedures, controls, and SLAs.
• Acts as the first point of escalation for operational issues, client inquiries, and control exceptions; performs root cause analysis and determines appropriate resolution or escalation to Manager.
• Maintains strong working relationships with internal stakeholders, including Product, Technology, and Sales partners, to facilitate issue resolution.
• Enforces adherence to the control framework, ensuring all key controls are executed consistently and in accordance with regulatory and internal policy requirements.
• Identifies process gaps, control weaknesses, or inefficiencies and implements enhancements in consultation with the Manager.
• Supports implementation of new products, process enhancements, system changes, and strategic initiatives.
• Supports audits, regulatory reviews, and internal control testing by coordinating responses and ensuring timely and accurate deliverables.
• Provides day-to-day coaching, guidance, and support to Analysts; contributes to training and onboarding of new team members.
• Produces and analyzes operational reports, service metrics, and risk indicators.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Contributes to a high performance environment and inclusive work environment.

What You'll Bring

• 3 - 5 years of…