Payments Operations Manager

Overview

Join TBK Bank! As a subsidiary of Triumph, TBK Bank is a team of passionate, driven, and collaborative individuals who are dedicated to making a difference in the lives of customers and communities. Our mission is to do well and do good simultaneously, striving for operational excellence while delivering humility and exceptional customer service.

• Lead, develop, and manage a team of payment operations professionals.
• Establish performance goals, KPIs, and accountability standards.
• Conduct hiring, onboarding, coaching, and performance management.
• Ensure staffing coverage for critical processing windows.
• Foster a culture of operational excellence, accountability, and continuous improvement.
• Oversee daily payment operations across ACH, wires, cards, RTP, Fed Now, and emerging payment rails.
• Ensure timely and accurate processing and settlement of transactions.
• Monitor performance against SLAs and KPIs.
• Act as escalation point for complex payment issues.
• Drive implementation of new payment products and enhancements.
• Establish and maintain financial controls supporting payment processing, settlement, and reconciliation activities.
• Ensure reconciliation processes across payment and deposit systems.
• Develop and/or maintain operational reporting and dashboards.
• Manage settlement, clearing, and funding account activities related to payment operations.
• Provide insights to senior leadership.
• Ensure compliance with NACHA, Reg E, AML/KYC, and payment rail standards.
• Maintain strong internal controls and operational governance.
• Support audits, regulatory examinations, and remediation activities.
• Identify and mitigate operational, financial, and fraud risks.
• Develop and execute the strategic roadmap for Payment Operations aligned with organizational goals.
• Identify emerging payment trends, technologies, and industry best practices.
• Translate business objectives into operational priorities and measurable outcomes.
• Partner with executive leadership on long-term operational planning and scalability.
• Lead annual operational planning, forecasting, and budgeting activities.
• Evaluate new payment capabilities including RTP, Fed Now, digital wallets, and embedded payments.
• Develop business cases for automation and strategic investments.
• Lead payment modernization initiatives and operational transformation programs.
• Improve customer experience and reduce operational friction.
• Partner with Finance, Treasury, Product, Risk, and Technology teams.
• Communicate operational performance and risks to stakeholders.
• Support cross-functional initiatives.
• Other duties as assigned.

• Bachelor’s degree in finance, accounting, business, or related field preferred.
• ISO 20022 knowledge.
• 7–10+ years of payment or banking operations experience.
• 3–5+ years of leadership experience.
• AAP certification or other comparable certification preferred.
• Strong understanding of ACH, wire, RTP/Fed Now, and card payment networks.

• Moderate noise (e.g., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.
• Occasional stooping or kneeling may be necessary.
• Employee regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer keyboard and telephone.
• Specific vision abilities are required due to computer work.
• Light to moderate lifting is required.
• Regular, predictable attendance is required.

Medical, dental, vision, paid time off, 401(k), and additional benefits.

We are proud to be an equal‑opportunity employer and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices on the basis of age, race, gender, color, religion, national origin, disability, sexual orientation, veteran status, or any other basis that is prohibited by federal, state, or local law.