Foreclosure Specialist I

Summary/Objective

Responsible for the accurate and timely processing of foreclosure proceedings, including, but not limited to: responding to client inquiries, providing counseling to clients regarding the non-judicial foreclosure process, entering information into the computer system, escalating issues found within the firm.

• Provides timely and accurate responses to client inquiries and internal requests/instructions regarding loan status or other applicable request.
  2. Provides recommendation to client regarding the non-judicial foreclosure process relating to proper notice, Federal Fair Debt guidelines, investor regulations, and loan chronologies for clients to respond to investor timeline issues.
• Review files in order to ensure compliance with the Foreclosure process prior to posting.
• Ensures all required information is properly entered into the case management system and into the appropriate databases/client systems in a timely and efficient manner.
• Management of GSE portfolio and system updates as required by FNMA/FHLMC.
• Reviews files and/or circumstances with the files to determine the appropriate request for assistance from the litigation area and other related areas in the firm.
• Responsible for assisting with foreclosure sale reporting.
• Assists in uploading all supporting documentation to the Clients as required by the Client Directives
• Performs all other duties as requested and assists as needed with any other Client Service related duties including various project.
• Receive and direct in-bound phone calls from borrowers, investors, and clients.

• High school diploma or equivalent.
• Minimum four years mortgage banking experience a plus.
• Strong communication etiquette (verbal and written).
• Able work independently with little to no direction from management as well as be part of a team.
• Strong ability to multi-task and prioritize based upon urgency.

• Ability to work in a fast pace environment and meet/exceed priority deadlines
• Positive attitude and professional image at all times.
• Able to work cohesively with others or independently with little supervision.
• Highly dependable (attendance, daily responsibilities/tasks, and project deadlines).
• Competent in multi-tasking, prioritization, and maintain confidentiality.
• Very detail-oriented.
• Good decision maker. Understand when to take initiative or seek manager’s input.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.