Collections Assistant

Business Summary

TI's Accounts Receivable team is the backbone of our capital management strategy. We're not just processing payments - we're building strong partnerships with our customers and protecting the company's financial health. Working at the intersection of sales, operations, and finance, we make it easier for customers to do business with us while ensuring TI gets paid on time. If you love problem-solving and working cross-functionally to keep things running smoothly, this could be your team.

As a Collections Assistant, you'll be the go-to person managing our customer receivables. Here's what a typical day looks like:

• You'll own a portfolio of worldwide customer accounts, getting to know their payment behavior and gaining business acumen along the way
• Pursue collection and reconciliation of trade and non-trade receivables, using data, defined workflows, and cross-functional coordination to identify root causes of payment delays and help drive resolution
• You'll dive into the details: verifying, posting, and reconciling accounts receivable data to keep everything accurate.
• You'll reconcile ledgers, monitor incoming payments, and catch billing discrepancies before they become bigger problems
• Perform in-depth reviews of credit line requests and evaluate credit worthiness
• When your accounts need attention, you'll reach out to your customers across the world with clarity and professionalism, using escalation SLAs and data to resolve payment issues quickly
• Evaluate daily customer shipment blocks, verify discrepancies, resolve billing issues, and release holds or elevate as appropriate
• Provide exceptional customer service by responding promptly and professionally to customer inquiries and concerns
• Support customer record maintenance
• Prepare documentation and provide support for month-end close activities and audit-related requests, including ICC or ICFR support as needed
• You'll generate meaningful reports that tell the story of your portfolio,

Through it all, you'll be that reliable, responsive teammate that collaborates to develop and improve credit and collection processes.

• Real
  financial
  expertise
  :
  Develop a deep understanding of accounts receivable and credit risk management at a Fortune 250 company
• Customer
  relationship
  skills
  :
  Build direct relationships with customers and develop negotiation and conflict resolution abilities that will serve your career long-term
• Technical
  growth
  :
  Get hands-on experience with industry-leading ERP systems (like SAP) and analytics tools that are valuable across industries
• Cross-functional
  exposure
  :
  Work with multiple teams and gain insights into how sales, operations, pricing, accounting, audit, and finance interconnect
• Compliance
  and
  audit
  knowledge
  :
  Understand audit processes and internal controls that are critical to corporate operations
• Real
  impact
  :
  Own your portfolio and directly influence TI's financial health and customer satisfaction

• Associate degree or higher
• 2+ years of relevant work experience
• Familiarity with SAP or other ERP systems

• Prior experience working directly with customers
• You're a strong communicator who can explain complex information in a clear and simple way
• You're comfortable working independently, but also love being part of a team
• You thrive in a fast-paced environment and can manage high-volume email communications and calendar priorities
• You have strong attention to detail and are a thoughtful problem-solver
• You're proficient in Microsoft Excel, including creating and using pivot tables, performing VLOOKUPs, and reconciling data
• You are curious, adaptable, and eager to learn
• You want to see your colleagues and solve problems together in an in-office environment 5 days a week