Foreclosure Specialist I

Summary/Objective

Responsible for the accurate and timely processing of foreclosure proceedings, including, but not limited to: responding to client inquiries, providing counseling to clients regarding the non-judicial foreclosure process, entering information into the computer system, escalating issues found within the firm.

• 1. Provides timely and accurate responses to client inquiries and internal requests/instructions regarding loan status or other applicable request.
• 2. Provides recommendation to client regarding the non-judicial foreclosure process relating to proper notice, Federal Fair Debt guidelines, investor regulations, and loan chronologies for clients to respond to investor timeline issues.
• 3. Review files in order to ensure compliance with the Foreclosure process prior to posting.
• 4. Ensures all required information is properly entered into the case management system and into the appropriate databases/client systems in a timely and efficient manner.
• 5. Management of GSE portfolio and system updates as required by FNMA/FHLMC.
• 6. Reviews files and/or circumstances with the files to determine the appropriate request for assistance from the litigation area and other related areas in the firm.
• 7. Responsible for assisting with foreclosure sale reporting.
• 8. Assists in uploading all supporting documentation to the Clients as required by the Client Directives
• 9. Performs all other duties as requested and assists as needed with any other Client Service related duties including various project.
• 10. Receive and direct in-bound phone calls from borrowers, investors, and clients.