Mortgage Production Specialist​/Processor (Bilingual English​/Spanish

Job Description

Posted Wednesday, August 12, 2026 at 6:00 AM

Southern Bancorp is more than a bank. As a Community Development Financial Institution (CDFI), a special certificate on designated for institutions that serve predominantly underserved communities, Southern Bancorp combines traditional banking and lending services with financial development tools and public policy advocacy to help families and communities grow stronger. Inspired by the principle that building net worth drives economic opportunity, our mission is to be wealth builders for everyone in the communities we serve, with a focus on low-wealth and un(der) banked populations, as well as an emphasis on Black and Brown individuals.

The Production Specialist takes ownership of residential mortgage loan files after Origination and works to fulfill the requirements to advance them to Closing. This includes obtaining, reviewing, and assembling documentation, along with preparing and submitting files. The Production Specialist works closely with Customers, Loan Officers, and both internal and external partners providing a high level of service in a professional manner.

• Fluent in both English and Spanish with the ability to communicate effectively with Spanish-speaking borrowers throughout the mortgage process.
• Review new files within 48 hours of receipt and verify that compliance documents were issued within proper time frame. Request documentation or information from borrower or relevant parties as needed
• Review and confirm program eligibility as submitted, assist lender with necessary updates or changes
• Maintain a pipeline of 25 or more loan files
• Order all necessary documents to satisfy AUS findings, investor and agency requirements
• Verify, review, and track all requested documents in mortgage management software
• Review documentation received within 24 hours of receipt and follow up in the event of discrepancies or omitted data. During documentation review, if any discrepancies are identified immediately notify Loan Originator or appropriate team member
• Use documentation to perform functions, such as calculating verified income or verifying assets, and update mortgage management software accordingly
• Review, organize and prepare loan for underwriting submission
• Clear any approval or suspense conditions as outlined by the underwriter, or closer
• Work with Setup/Pre Close team to ensure that all appropriate closing documentation is in the loan file (i.e., title documentation, homeowners’ insurance & third-party invoices). Documents are to be reviewed within 24 hours of receipt and communicated with Loan Originators
• Process loans to meet purchase contract deadlines and rate lock expiration dates
• Submit file to closing department upon obtaining clear to close (CTC) – approval milestone
• Assist other Production Specialists, Underwriters and Closers as needed
• Respond to customer inquiries and other related parties to a transaction as determined by Loan Originator
• Assist with the clearing of post-closing conditions received to avoid any financial loss
• Maintain a focus on enhancing customer service skills and knowledge
• Ensure KPI’s are met as set forth by the processing manager
• Maintain quality and data integrity of all loan files
• Perform other duties as assigned.

• High School Diploma or equivalent
• Three (3) to five (5) years recent loan production, LOA, or processing experience in the mortgage industry required
• Must have or receive NMLS clearance
• Knowledge of Freddie Mac, Fannie Mae and FHA/VA guidelines
• Knowledge of current state's regulatory lending laws and requirements
• Experience using government sites for VA and FHA files to place orders and obtain case numbers
• Knowledge of general federal and state mandated consumer disclosure requirements
• Familiarity with automated underwriting technology i.e., Fannie Mae Desktop Underwriter and Freddie Mac Loan Prospector
• Proficient in data entry and management
• Familiarity with TILA / RESPA Integrated Disclosure (TRID)
• Sound judgment and decision-making skills
• Ability to work under pressure and meet deadlines with minimal supervision
• Excellent organizational skills
• Experience using mortgage…