Client Onboarding & Configuration

TRANSACTION BANKING OPERATIONS

Transaction Banking Operations is part of Transaction Banking within the Global Banking Markets Division, comprised of below primary functions:

• Combining digital expertise and financial acumen, we provide comprehensive solutions to meet our clients' complex treasury challenges and needs.
• We enable client success by providing a differentiated experience through our clients’ pre-sales and go-live journey, onboarding, implementation and testing, and throughout go-live and early-stage support
• We provide best-in-class service to our clients post go-live across all their business needs, including payments and transactions flows across our global payment rails
• We support the build and development of new Treasury Products, Services and Partnerships, alongside Product, Risk and Engineering teams, by handling all Operational process, procedure and control development

TxB Operations is a growing sub‑division, with regional presence in Singapore, Bengaluru, London, New York, Dallas and Tokyo. All our offices work closely together as a single global team. As this business expands, we will look to increase our global footprint accordingly.

YOUR IMPACT

The Client Onboarding and Implementation team is seeking a seasoned and driven individual with experience and expertise working on complex client onboardings in a commercial / transaction banking domain. This role provides the opportunity to create a world class client experience with direct contribution to the business’ top line. You will work with clients across their front to back journey from participating in RFPs, to driving onboarding and associated due diligence and documentation, managing complex implementations and successful go-lives.

You will be responsible for all owning and driving all aspects of onboarding and setup of clients across the TxB suite of products and services.

HOW YOU WILL FULFILL YOUR POTENTIAL (RESPONSIBILITIES)

• Creating a differentiated client experience throughout the onboarding and due diligence stages – generating client documentation based on client type, scope, structure; entire KYC/CIP due diligence for client, contract negotiation and execution, product setup, client trainings, seamless go-live
• Partner with, and enable Sales, by orchestrating across internal partners including Legal, Risk, Compliance to cater to clients of varying complexity, across jurisdictions and industries
• Work closely QA and second line control teams to ensure correct application of policy across client onboarding, and also ensure change management
• Work with onboarding processes on product change management and identify efficiencies to streamline steps, reducing overall go-live timeline for client
• Unblock any issues and challenges that may arise for client or with internal deliverables; be creative with problem solving, collaborating across teams to deftly mitigate
• Keen acumen on risk and controls, processes and procedures, to ensure we deliver value to our clients in a robust and compliant manner
• Establish effective communication channels and governance, both with client as well as internal stakeholders, to ensure transparency on status, blockers, milestones – driving accountability and clarity across all parties
• Work closely with servicing teams as the client goes live, through early stage support, ensuring a seamless transition for the client as they move from a pre-go-live to business as usual mode
• Be a go-to person for leadership team for any matters related to the clients pre-go-live journey
• Assist in training, leading and developing junior team members, enabling them to offer their best potential as a holistic team

QUALIFICATIONS REQUIRED

• 3+ years of professional experience, 1+ years in a client facing role
• Established expertise in KYC/CIP due diligence and expertise across US, UK, European policy
• Familiarity with policy nuances for transaction banking clients is an added advantage
• Strong project management skills, with innate ability to create organization and structure
• Process oriented thinker, with the ability to simplify and streamline complex processes
• Strong communication and interpersonal skills; ability to forge deep…