Loan Assistant

Summary

The Lending Assistant supports the lending team by providing administrative, operational, and customer service assistance throughout the loan lifecycle and through their relationship with the bank. This role ensures loan files are complete, accurate, and compliant with internal policies and regulatory requirements, while helping loan officers deliver a smooth and efficient customer experience.

• Assist loan officers with processing consumer, commercial, and real estate loan applications from origination through closing.
• Collect, review, and verify client financial documentation (e.g., income statements, tax returns, credit reports).
• Prepare and maintain loan files, ensuring completeness, accuracy, and compliance with banking regulations.
• Generate and process loan documentation, disclosures, and closing packages.
• Serve as a point of contact for customers, providing updates, answering questions, and gathering required information.
• Coordinate with internal departments, title companies, appraisers, and other third parties to facilitate loan processing.
• Monitor loan pipelines, tickler systems, and reporting to ensure timely progression and funding of loans.
• Input and maintain accurate loan data in the bank’s systems and prepare reports as required.
• Ensure compliance with all bank policies and applicable federal and state lending regulations.
• Provide general administrative support to the lending department and assist with special projects as needed.

• High school diploma or GED required; bachelor's degree or equivalent experience.
• 1-3 years of banking experience
• Previous Lending Assistant or lending support role preferred.
• Basic knowledge of loan documentation, loan processing, and banking regulations is preferred.
• Proficiency in Microsoft Office and general computer systems.
• Ability to work in a fast-paced environment and manage multiple priorities.

• Strong attention to detail and accuracy in document review and data entry.
• Excellent customer service and communication skills (verbal and written).
• Organizational and time management skills with the ability to meet deadlines.
• Problem-solving skills and sound judgment.
• Ability to maintain confidentiality and handle sensitive financial information.
• Basic math and analytical skills related to financial data.

• Ability to sit or stand for extended periods while working at a desk and computer.
• Frequent use of hands for typing, filing, and operating standard office equipment.
• Ability to lift and carry files or office materials (up to 15-25 pounds occasionally).
• Ability to communicate effectively in person, by phone, and via electronic communication.

EEO M/F/D/V