Collections Manager

• Collect unpaid debt for the companies and assign collections tasks to associates as necessary, ensuring efficient debt recovery processes
• Engage in negotiation with customers for non-payment situations, offering solutions such as extensions, payment plans, or credits to facilitate debt resolution
• Identify debts that require write-offs and ensure proper documentation and approval
• Ensure all receivables are accurately recorded and up to date, supporting efficient accounting operations
• Manage and oversee the implementation of the late fee process, ensuring adherence to company policies
• Prepare and deliver detailed monthly reports on collection activities, including payment status and outstanding debts

• Strong analytical skills to evaluate debt situations and determine effective collection strategies
• Proficiency in writing clear and comprehensive reports, with an ability to communicate data effectively
• Extensive understanding of collection laws to ensure compliance with legal and regulatory standards
• Effective verbal and written communication skills, with the ability to present information clearly and engage with clients in a professional manner
• Ability to remain composed under pressure and maintain a calm demeanor when dealing with challenging situations
• Exceptional organizational abilities to manage multiple tasks, prioritize workloads, and oversee collections for multiple internal companies
• Strong ability to interact and collaborate with multiple internal departments and stakeholders
• Ability to travel up to 25% as needed for business purposes
• 5-7 years of B2B collection experience, demonstrating a successful track record in managing and recovering debt
• Experience with Great Plains and Intacct accounting software
• Advanced knowledge of Microsoft Excel, including the use of formulas, pivot tables, and data analysis tools

Demonstrates strong analytical skills and extensive knowledge of collection laws to ensure compliance and effective debt recovery. Proficient in report writing and communication, with exceptional organizational abilities to manage multiple collections tasks across internal departments.

• B2B Collection Experience
• Analytical Skills
• Collection Laws Compliance
• Great Plains Accounting Software
• Microsoft Excel Proficiency

• Debt Recovery Processes
• Negotiation Skills
• Report Writing
• Data Analysis
• Payment Plans Management

• Effective Communication
• Organizational Abilities
• Calm Under Pressure
• Collaboration Skills

• Debt Collection
• Receivables Management
• Late Fee Process
• Compliance Standards

• Intacct Accounting Software
• Microsoft Excel