PGIM Real Estate, Senior Servicing Specialist; Hybrid

PGIM Real Estate Investment Operations

As the Global Asset Management business of Prudential, we're always looking for ways to improve financial services. We're passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world. We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you'll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world's leading global asset managers!

If you're not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that's investing in your future by shaping tomorrow today. At PGIM, You Can!

The candidate will be responsible for various servicing processes throughout the life cycle of all loans serviced by PRELS with a focus on Prudential's General Account and 3rd Party participated loans. The candidate will also be responsible for learning multiple systems and utilizing financial, analytical, and problem-solving skills. This candidate will be expected to work independently as well as work closely in a team environment collaborating with borrowers, asset managers, investor reporting and accounting teams.

• Work independently and as a team to handle all servicing functions throughout the life of the loan, including new loan boarding, cash processing, billing, disbursement and expense processing, rate cap monitoring cash management, system updates for loan modification, and payoff calculations.
• Manage incoming borrower inquires and requests while providing excellent customer service both verbal and written.
• Prepare and maintain manual interest calculations and create amortization schedules on more complex loan structures.
• Monitor daily and monthly reports including system exception reports, suspense, and delinquency reports to ensure accuracy by researching and working issues and exceptions.
• Proactively work servicing tasks and servicing loan triggers.
• Read and interpret servicing agreements, loan documents and any other governing documents to ensure accurate new loan boarding and monitoring throughout the life of the loan.
• Maintain relationship with other departments (such as Accounting, Asset management, Special servicing, other servicing teams, etc.) and other PGIM offices.
• Review current processes and recommend process improvements as appropriate to enhance productivity, efficiency, and customer service.

Bachelor's Degree preferred

• Commercial Loan Mortgage Servicing experience
• Must have a detailed understanding of commercial mortgage loan documents, and servicing agreements, loan terms, complex loan structures, servicing functions, and process flows.
• Strong working knowledge of Microsoft Excel. Must be able to create spreadsheets, proficient in working with formulas and various calculations.
• Ability to perform in a strong customer-oriented team environment utilizing strong leadership skills, written and verbal communication skills, professionalism and teamwork.

• Having Commercial Servicing experience
• Ability to work effectively in a team environment and willingness to assist other members.
• Self-starter with a strong sense of urgency
• Demonstrate strong analytical and problem-solving skills.
• Ability to multi-task and work independently in a time sensitive environment.
• Experience utilizing loan servicing system i.e. McCracken/Strategy is preferred.

* We know not everyone will meet 100% of the requirements, however we encourage you to apply if you think your skills are a good fit for this role.

PGIM Real Estate is a business of PGIM, the global asset management business of Prudential Financial, Inc. PGIM Real Estate's risk management approach, execution capabilities and industry insights are backed by a 50-year legacy of investing in commercial real estate, a 140-year history of real estate financing, and the local experience of professionals in 32 cities globally. Through its investment, financing, asset management, and talent management approach, PGIM Real Estate engages in practices that strive to ignite positive environmental and social impact, while pursuing activities that seek to strengthen communities around the world.

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• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education…