Payments Specialist II

Job Details

Job Location:

Corporate Office - Dallas, TX 75240

Position Type:
Full Time Salary Range: $19.50 - $21.50 Hourly Job Category:
Banking

To contribute to the driving force behind excellence and precision of our credit union back-office operations. Demonstrates meticulous attention to detail and exceptional communication skills, and the ability to excel in a fast-paced environment. Embodies the highest standards of quality by ensuring an efficient and accurate process that delivers on our promise of a superb member experience.

• Assumes responsibility for the flawless execution of various critical tasks in a timely manner.
• Follows established procedures to verify the accuracy of incoming and outgoing wires in accordance with regulatory compliance.
• Processes verification of deposits (VOD) requests promptly and efficiently, whether received through physical mail or electronic requests from Social Security Administration.
• Processes levies, liens, receiverships, and garnishments with care and diligence in accordance with established procedures and legal guidelines.
• Manages the processing of incoming and returned mail including the updating of member records and communication as required.
• Ensures seamless and consistent processing of RDC check images, and Funds Transfer review requests.
• Assists with processing Zelle disputes.
• Provides dedicated support in the processing of various reports requiring essential account maintenance.

• Provides exemplary service to members and agencies regarding levies, liens, and other legal entities, ensuring seamless resolution and support.
• Coordinates with all departments, Retail branches and archival vendor for records storage, delivering exceptional service in record management.
• Actively collaborates with other departments for service quality that ensures job functions are completed effectively.
• Provides guidance and support to colleagues, sharing expertise and fostering a culture of excellence.
• Offers support with record retention activities, paying meticulous attention to detail and adhering to regulatory requirements.

• Stays informed and abreast of industry trends, regulations, and best practices related to financial operations.
• Proactively communicates any service failures requiring escalation to the manager for effective and efficient resolution.
• Collaborates with team members and other departments to resolve operational issues and identify process improvements to help optimize workflows.
• Supports the organization with contributions to special projects and other duties as assigned.

Education/Certification:

High school graduate or equivalent.

Required Knowledge:
Knowledge of basic word processing, spreadsheet applications and understanding of credit union products and services as they are different from other financial institutions.

Experience

Required:

One to two years of related experience.

• Excellent communication and public relations skills.
• Ability to analyze accounts.
• Attentive to detail.
• Well organized.
• Ability to assist others.
• Able to use 10-key, PC, teller terminal, telephone, card machine, and all related business equipment.