Quality Assurance Investigator

LHH Recruitment Solutions is seeking a Quality Assurance Investigator to support a leading financial services organization in Dallas, Texas. This role is responsible for conducting quality assurance reviews of complex Anti-Money Laundering (AML) investigations, Suspicious Activity Reports (SARs), and transaction monitoring cases. The ideal candidate will have extensive experience reviewing financial crimes investigations, identifying suspicious activity patterns, and ensuring compliance with regulatory requirements and quality standards.

• Perform quality assurance reviews of complex AML, fraud, transaction monitoring, and SAR investigations.
• Review cases involving multiple alerts, banking products, counter parties, and investigative decision points.
• Identify suspicious activity patterns, red flags, customer risk indicators, and AML typologies.
• Evaluate investigative findings and document clear, defensible conclusions.
• Assess SAR and no-SAR decisions for accuracy, completeness, and regulatory compliance.
• Provide constructive feedback, coaching, and training to investigators and analysts to improve quality outcomes.
• Collaborate with compliance and risk teams to ensure consistency in investigative standards and escalation requirements.
• Support high-risk investigations and review complex suspicious activity reporting matters.
• Monitor regulatory developments related to BSA, AML, OFAC, and financial crimes compliance.
• Ensure adherence to service level agreements (SLAs) and regulatory deadlines.
• Maintain accurate documentation and quality review records.

• Bachelor's degree in Finance, Business, Economics, or a related field, or equivalent professional experience.
• Minimum 5 years of AML, KYC, EDD, financial crimes, or compliance investigation experience.
• At least 3 years of experience conducting quality assurance reviews of transaction monitoring investigations and Suspicious Activity Reports.
• Experience reviewing complex investigations involving multiple products, alerts, counter parties, and transaction types.
• Strong understanding of AML regulations, including BSA, USA PATRIOT Act, OFAC, and related financial crimes compliance requirements.
• Familiarity with SAR quality standards and regulatory reporting expectations.
• Experience with consumer and commercial banking products, including credit cards, checking accounts, savings accounts, and prepaid products.
• Strong analytical, investigative, organizational, and communication skills.
• Proficiency with Microsoft Office applications including Excel, Word, PowerPoint, One Note, and Teams.

• Experience providing coaching, mentoring, or quality feedback to investigators.
• Knowledge of 314(b) information-sharing requests and law enforcement outreach processes.
• Prior experience reviewing high-risk investigations and complex SAR filings.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

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