Global Banking & Markets Operations-Transaction Banking-Dallas-Senior Associate-Client Services

YOUR IMPACT

You will help build and operate the client service capability supporting the launch and controlled growth of the correspondent banking business. Acting as a point of contact for financial-institution clients, you will own complex payment and account-servicing matters through resolution, support launch-readiness decisions and convert early client and operational insights into scalable processes, controls and service improvements.

Key client-facing responsibilities will include managing strategic client relationships, exceptions resolution, handling of escalated client inquiries and most importantly – ensuring an exceptional client experience.

Transaction Banking Operations supports Goldman Sachs' treasury, cash management and payments offerings for corporate and financial institution clients. The team designs and executes scalable service, operational and control capabilities that protect client and firm assets while enabling business growth. Operations partners closely with Product, Coverage, Digital, Compliance and Engineering across the full client and transaction lifecycle.

• Drive assigned operational-readiness deliverables across service design, procedures, controls, training, testing, go-live and post-launch stabilization.
• Use correspondent banking expertise to identify service requirements, dependencies, risk scenarios, capacity considerations and escalation paths.
• Partner across Product, Coverage, Engineering, Implementation, Compliance, Financial Crime, Risk, Treasury, Network Management and Operations to translate requirements into executable service processes and controls.

• Own client inquiries end to end, ensuring clear communication, documented accountability, timely escalation and confirmed closure.
• Understand client operating models, payment flows, service expectations and risk profiles to anticipate needs, reduce friction and enhance the client experience.

• Resolve domestic and cross-border payment, account, liquidity and servicing matters accurately and promptly, minimizing uncertainty and disruption for clients.
• Apply knowledge of SWIFT standards, ISO formatting, nostro and vostro accounts, clearing and settlement, payment messaging, cut-off times, value dating, fees, investigations, repairs, returns, recalls and reconciliation.

• Execute client, instruction, transaction and operational controls in line with applicable policies, procedures, delegated authorities and control requirements.
• Recognize and elevate credit risk, financial crime, sanctions, fraud, data, conduct, operational and regulatory concerns through designated channels.
• Maintain complete and accurate evidence of control execution, decisions, escalations and case outcomes.

• Use approved AI, data and automation tools to improve inquiry triage, knowledge retrieval, case documentation, trend identification, procedure maintenance and management reporting.
• Apply professional judgment and human review to AI-assisted outputs, confirming accuracy, completeness, source quality, confidentiality and suitability before use.
• Identify repeatable servicing activities that can be simplified or automated while preserving appropriate controls and human oversight.

• Operate effectively within a global service model, supporting regional handoffs, service continuity and clear ownership through resolution.
• Develop training, knowledge articles, playbooks and launch support materials that improve consistency, readiness and scalability.
• Maintain procedures and client knowledge, contribute to training and cross-coverage, and support a consistent global service model.

• Bachelor's degree or equivalent practical experience.
• Minimum 3 years of relevant professional experience in transaction banking, cash management, payment operations or financial institution client service.
• Mandatory prior experience supporting correspondent banking business and servicing bank or financial institution clients.
• Demonstrated knowledge of domestic and cross-border payments, payment investigations and exception management, including relevant payment messages and clearing or settlement concepts.
• Proven record of service excellence in managing financial institution client inquiries and…