Operations Specialist

WHO WE ARE

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers.

At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We're digitizing and democratizing systems so that everyone has an opportunity to invest.

When you're at Apex, you drive this change. You're part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees.

Together, we’re shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. — grit, results, empathy, accountability, and teamwork — with Apex.

We’re proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we’ve created. Here are just a few of the many awards we’ve recently received:

2026, 2025, 2024, 2023
- Presented by Built In

2025
- Presented by US Fin Tech Awards

2024
- Presented by CNBC

The Operations Specialist (Account Transfers) will join our growing operations team and will be responsible for supporting day-to-day operations of our custody and clearing services with a primary focus on Account transfers. This role involves the processing of account transfers through multiple methods including ACATS, Non-ACATS, and direct transfers. They aid in the remediation of transfer failures or errors. They help to ensure compliance and correct supervisory oversight of the transfer process, and help with detecting and preventing fraud.

They will engage in daily processes and project-oriented work to make Apex Fintech Solutions a best in class solution for account transfers. The ideal candidate will possess strong analytical skills, attention to detail, and the ability to work collaboratively within a fast-paced team environment.

• Ensure client inquiries are addressed and completed in accordance with service level agreement guidelines.
• Work with and offer assistance to internal and external customers with daily incoming and outgoing ACAT and Non ACAT requests.

• Review and complete daily supervisory oversight, providing updates to seniors and management.
• Ensures ACAT requests are processed while adheres to processing deadlines.
• Respond to inquiries in a professional and timely manner, escalating issues to seniors and management when necessary.
• Maintain familiarity with ACAT regulations and industry standards that govern both ACAT and non-ACAT transfers. Able to identify documentation/processing irregularities and outline corrective measures.

• Excellent verbal and written communication skills including the ability to adapt messaging based on the audience
• Ability to make independent risk-based decisions as well as escape appropriately
• Ability to interpret an extremely high level of detail and succinctly summarize for audiences internally and externally
• Detail-oriented and focused on customer satisfaction.
• Understanding of Microsoft office tools including Excel.
• Strong customer service and problem solving skills.
• Ability to multitask and prioritize while maintaining strong…