Service Agent - Transportation & Public Works; Civil Service

Position: Service Agent - Transportation & Public Works (Civil Service)
Service Agent
- Transportation & Public Works (Civil Service) page is loaded## Service Agent
- Transportation & Public Works (Civil Service) posted on:
Posted Yesterday time left to apply:
End Date:
April 1, 2026 (5 days left to apply) job requisition :
24-20855
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** Job Summary
** The Service Agent – Public Works is a highly skilled position that inspects, reviews, and evaluates all aspects of operational activities to ensure compliance and standard safety measures are within the city’s compliance. Schedules and determines appropriate maintenance repairs to maintain or achieve minimum property standards and handles difficult technical problems as needed.
** Job Description
**** Overview
* * The Service Agent – Public Works is a highly skilled position that inspects, reviews, and evaluates all aspects of operational activities to ensure compliance and standard safety measures are within the city’s compliance. Schedules and determines appropriate maintenance repairs to maintain or achieve minimum property standards and handles difficult technical problems as needed.
** Essential Functions
** 1 Conducts inspections in an assigned geographical area and related project areas to determine safety, structural, and/or applicable codes and ordinances; investigates alleged violations of federal, state, and local codes, ordinances, and regulations; ensures corrections are made for deficiencies and assists in determining methods to achieve conformance.
2 Investigates, researches, and responds to various requests from City Manager's Office, other departments, and the public to gather information regarding the various aspects of presented requests and concerns; identifies issues, determines appropriate actions, and ensures the most appropriate solution is recommended and implemented.
3 Inspects a variety of complex construction concerns completed by contractors and other entities to ensure compliance with city's paving and construction standards; inspects floodplain and storm sewer flow areas, hazardous street, and sidewalk failures, in addition to damage to guardrails and bridge failures.
4 Assists and supports emergency services and provides professional recommendation when needed; interacts and collaborates with citizens, engineers, contractors, and other agencies to ensure appropriate specifications are met for project/maintenance compliance; interprets contractual language and serves as a liaison between management, field staff and other professionals.
5 Schedules, organizes, and coordinates appropriate course of action in consultation with the parties involved to ensure that the request is acted on in the most expeditious and efficient manner; responds to the parties initiating service requests to keep them informed of what action is proposed to be taken, by whom, and when it is scheduled to be taken.
6 Research maps, plats, and other records and data to obtain information to determine the scope of responsibilities of parties to make recommendations for action to be taken; coordinates service delivery and ensures requests are handled with professional effectiveness and in a timely manner.
7 Maintains. updates, edits, and organizes data in the computer pertaining to service requests received, actions proposed, and measures taken to ensure proper disposition of requests in compliance with city's policies and procedures.
8 Assists supervisors in meeting deadlines, scheduling jobs, and otherwise helping to resolve complaints to ensure the effectiveness of response to service requests.
9 Coordinate City operation functions such as…