Patient Services Representative; Bilingual – English​/Spanish

Job Category:
Critical Care

Requisition Number: PATIE
005381

Posted:
February 19, 2026

Employment Type:

Full‑time, On‑site.

Apply now

600700 SW Pulmonary Office
8220 Walnut Hill Ln
Suite 408
Dallas, TX 75231, USA

$18.00 USD to $20.00 USD hourly. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.

About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician‑led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission:
to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live
. With physician‑led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

• A remote‑first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you’ll be part of a purpose‑driven organization shaping the future of healthcare.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical, Dental, and Vision insurance
• Health and dependent care flexible spending accounts
• 401(k) retirement savings plan with company match
• Paid time off (PTO) accrues immediately at 15 days per year
• Ten company‑paid holidays per year

About the Team

Southwest Pulmonary Associates, with locations in Dallas and Plano, Texas, has been a trusted part of the community for over 30 years. Our experienced team is dedicated to providing continuity of care in both inpatient and outpatient settings, ensuring that patients receive expert support every step of the way.

About the Role

This role requires the ability to communicate effectively in both English and Spanish.

The Patient Service Representative assumes a pivotal role in our practice relating directly and indirectly to patient satisfaction and the ultimate success of the clinic. As the first and last point of contact, the front‑office demeanor must reflect the highest quality standards of professionalism exemplified by Southwest Pulmonary as a division of Sound Physicians.

Details: Full‑time, 100% in‑office, Monday‑Friday, 8:00 am‑4:30 pm/5:00 pm, Dallas, TX 75231.

• Answering and triaging incoming calls
• Taking messages and routing to appropriate physicians
• Ensuring patient messages are addressed by the end of each day
• Paging calls to physicians when necessary
• Preparing patient charts for upcoming appointments
• Confirming appointments with patients a week in advance
• Assisting anyone who approaches the front desk – patients, vendors, etc.
• Verifying insurance and obtaining referrals if needed
• Checking patients in/out
• Printing demographic update sheets for all scheduled patients
• Verifying patient information is accurate and up to date
• Collecting co‑payments and outstanding balances at the point of visit
• Forwarding pre‑certification requests to the Medical Assistant
• Entering data for the Daily Batch
• Printing and working no‑show and cancellations lists weekly
  
  Initiating correspondence to outside physicians regarding no‑shows and cancellations
• Overseeing coordination of daily tasks
• Serving as point of contact for patient escalations
• Scheduling luncheons with Durable Medical Equipment (DME) representatives
• Sorting and distributing faxes and mail as needed
• Scanning and indexing new and existing patient records as designated
• Other duties as assigned

Values

• Work Ethic – Dedication to getting the job done well and on time, regardless of circumstances, a can‑do attitude
• Relationship Building and Maintenance – The ability to create and nourish healthy, strong relationships as the face of Sound
• Teamwork – Demonstrates the…