Medical Assistant

Job Description Company Overview

Alive and Well is a wellness sanctuary dedicated to helping individuals transform their health through integrative, innovative, and personalized care. We exist to empower people to live healthier, more vibrant lives by delivering cutting-edge services, compassionate hospitality, and a whole-person approach to wellness.

At the heart of our work are our core values:

• We have Service in Our Heart:
  We approach every guest and team member with genuine care and selfless intent.
• We are Curious:
  We seek to understand - continually growing in knowledge and awareness to better serve others.
• We are Humble:
  We lead with openness and love, setting aside ego in pursuit of what’s best for the whole.
• We are Collaborative:
  We recognize the power of connection and rely on one another to fulfill our shared purpose.

Our core values aren’t just words on a wall; they shape how we show up for our guests, team, and community every day.

The Medical Assistant will be the primary point of contact for patient communication within Alive and Well’s Functional Medicine practice. Approximately 90% of this role is dedicated to managing the patient portal and phone interactions, ensuring timely, accurate, and compassionate responses to patient inquiries. The MA will also support providers with administrative tasks, lab processing, scheduling, and billing workflows.

• Serve as the front-line communicator for patient inquiries via portal and phone.
• Manage provider tasks including refill requests, prior authorizations, and patient follow-up.
• Support patients with appointment scheduling, changes, and billing questions.
• Upload labs, documents, and results into the EMR system.
• Process charges and ensure accurate billing workflows.
• Coordinate with providers to ensure timely resolution of patient needs.
• Maintain confidentiality and compliance with HIPAA and clinic protocols.
• Provide occasional in-clinic support for patient visits as needed.

• Previous experience in a functional, integrative, or concierge medicine practice preferred.
• Strong communication skills with a professional, empathetic phone presence.
• Detail-oriented with excellent follow-through and organizational skills.
• Comfortable with EMR systems and technology-driven communication.
• Ability to manage multiple priorities in a fast-paced environment.

• Medical Assistant certification.
• 2+ years of experience in a clinical or medical office setting required.
• Knowledge of insurance and prior authorization processes a plus.
• CPR/BLS certification preferred.

• A strong communicator who enjoys helping patients navigate their care.
• Calm and empathetic, even when handling complex or high-volume requests.
• Highly organized and efficient in managing multiple tasks at once.
• Motivated by being part of a mission‑driven, patient‑centered team.
• A problem‑solver who takes initiative and follows through.