Supervisor, Patient Financial Services

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world‑renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas‑Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals.

Our highly competitive benefits package offers healthcare, PTO and paid holidays, on‑site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!

We have a new opportunity available for the role of Supervisor, Patient Financial Services. The ideal candidates’ experience and responsibilities will include but is not limited to the following:

• Extensive EPIC hospital Revenue Cycle experience
• Multiple years of hospital collections experience
• Supervisory experience; will have approximately 9 FTEs and 5 contract employees
• Extensive hospital back‑end Revenue Cycle experience required
• Denial management and insurance follow‑up process management
• Presentations to various insurance Joint Operating Council (JOC) meetings
• Work from Home (WFH):
  This is a WFH role. Candidates must live within the state of Texas, preferable those applicants who live in the Greater DFW area.

Shift: Monday through Friday, 8am‑5pm

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full‑time employee‑only coverage
• 100% coverage for preventive healthcare — no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

• Education Bachelor's Degree or Five years or more hospital collection experience.
• Experience 7 years or more hospital/medical office experience. 2 years of supervisory/leadership experience.

• Demonstrate continuous performance improvement in targeted areas of responsibility in alignment with the overall annual Hospital performance improvement targets. Supervise all operational and financial processes for PFS, as designated from the manager. Ability to create basic spreadsheets and pivot tables in Excel. Provide deductive reasoning and rational thinking skills and have sharp analytical skills to address complex issues relating to managed care contracts, state and federal agency contracts, funding programs and budgetary constraints.
• Ability to prioritize work demands to meet or exceed financial goals and objectives of the department. This includes monitoring quality and quantity of work, performing Quality Reviews (QA's).
• Demonstrate ability to hire and lead a cohesive team to optimal results. This includes the ability to mentor, positively motivate, teach and instruct in a manner that others can comprehend and retain information.
• Provides feedback and training to the staff in an effort to continue success by evaluating and documenting employee performance and providing counseling corrective action, and training when needed, as well as recognizing satisfactory and superior performance.
• Provides input to identify quality and process improvement opportunities with the hospital Revenue Cycle. Utilizes system tools and department resources to achieve production and quality targets for resolution of patient accounts.
• Works effectively within the department and with peers in the organization professionally to identify payer contracting/reimbursement issues. Assist in performing analysis to determine root causes (payer or hospital), for payment variance issues and resolution.

Security This position is security‑sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.