Health Informaticist

Hours of Work

40

M-F

8X5 Day (United States of America)

• In this highly technical, fast-paced, and rewarding position, you'll collaborate with multidisciplinary team members to provide the very best care for patients.
• The primary purpose of the Health Informaticist (HI) is to research, design, build, test and maintain reports, dashboards and other data related requests.
• The HI will participate in and may lead team projects and initiatives, mentor and onboard new team members, and serve as an expert for the Epic reporting team.

• Bachelor's degree in healthcare informatics, nursing, or other related field preferred.
• Equivalent work experience in healthcare can replace the educational requirement.

• Certification in one or more Epic clinical applications preferred.
• Applicable Epic Cogito BID certifications strongly preferred or obtained within the first six months of employment.
• Prior work experience as a Registered Nurse or other clinical role is preferred. If licensed, maintains current licensure.
• One or more years of experience implementing or supporting electronic health record applications preferred.
• Lean Six Sigma or other process improvement certification, PMP or other project management certification preferred.

• Beginner Microsoft Office skills.
• The work is highly technical and requires high level critical thinking skills.
• Ability to manage many tasks at once, balancing resources, priorities, deadlines and time.
• Ability to work both independently and cooperatively with others.
• Highly self-motivated, self-directed and change oriented.
• Positive, motivational attitude.
• Strong customer orientation.
• Analyze complex systems and workflows.
• Analyze data, draw conclusions and interpret results.
• Use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions.
• Excellent written, oral, instructional, presentation and interpersonal skills.
• Communicate concepts in concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate.
• Engage actively in discussions, often on challenging and/or controversial subjects.
• Use appropriate interpersonal skills to give and receive information from co-workers and clients in a tactful and professional manner.
• Handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manages/resolves disputes appropriately.
• Understand and adhere to operational standards, policies, and procedures.
• Demonstrate basic knowledge of change management principles and teamwork.
• Maintain knowledge of current issues and trends in healthcare and clinical operations in a healthcare system that promotes a high level of credibility with organization end users and executives.
• Understand of Software Development Life Cycle (SDLC).

• Ensure work availability during customer business hours, 8-5 CST. Long hours may be required for resolution of system issues impacting patient care. Weekend availability may be expected for system upgrades, maintenance, or technical issues.
• Monitor and work assigned tickets and projects to resolution.
• Initiate, coordinate and resolve known issues and provide timely, effective, and professional customer support. Forward to the correct group for additional remediation.
• Adhere to the deployment of changes following defined MHS Change Control workflows.
• Manage and work tickets and projects, including scoping, planning, designing, determining resource requirements, building, validating and implementing based on customer input.
• Understand and articulate user needs and problems and determine feasibility of solutions, using clinical knowledge and hospital experience.
• Collaborate and build consensus with stakeholders ensuring convergence at all times under the guidance of the Team Leads.
• Create system specifications from user requirements and maintains current detailed system documentation for assigned requests.
• Help establish priorities of projects for application team in conjunction with team leadership.
• Personally complete all aspects of a project in a reliable, accurate and timely manner.
• Maintain reporting related Epic certifications and other relevant clinical certifications.
• Work collaboratively with team members and inform leadership of all events pertaining to the operations of assigned requests.
• May be asked to represent or present assigned application projects to system Committees, Cabinets, Congresses, etc. communicating for system initiatives and approvals.
• Perform or ensure system maintenance and testing is complete for requested changes, and for all updates/new releases for all assigned applications.
• Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.
• Present demonstrations of build and new functionalities within applications to peers, end users and leaders.…