BioTel Paramedic Coordinator

Overview

Location:

New Parkland Hospital. This position is for a Paramedic to join our Behavioral Health co-respondent teams. The Paramedic is paired with a social worker to respond to community-based 911 mental health crises and case management referrals. The Paramedic will be housed in the City of DeSoto Monday through Friday 3:30 PM - 12:00 AM.

Responsible for high quality, effective management of patients including accurate data collection and use of clinical practice guidelines, timely and thorough communication with nurses, paramedics, physicians, field and hospital personnel to ensure safe and effective services.

• Must be a graduate of an EMT-Paramedic program.

• Must have two years of experience in a pre-hospital and/or emergency care services environment.
• Prefer experience in a Bio Tel agency or air-medical agency

• Must have current EMT-Paramedic certification from the Texas Department of Health.
• Must have current healthcare provider CPR course completion card from one of the following:
• American Heart Association
• American Red Cross Rescuer
• Military Training Network.

• Must be able to develop and maintain knowledge of Bio Tel Medical Control System, all agencies under the Bio Tel Medical Control System, Trauma Protocols, EMS Protocols, and Bio Tel clinical practice guidelines.
• Must be able to demonstrate effective interpersonal skills and possess good oral and written communication skills.
• Must be able to communicate effectively with patients, families, and all levels of pre-hospital, hospital, and medical staff.
• Must be able to demonstrate a working knowledge of standard pre-hospital procedures and techniques and appropriate regulatory guidelines.
• Must be able to demonstrate patient centered/valued behaviors and be capable of handling complex clinical care utilizing independent judgement.
• Must be able to demonstrate knowledge and skill in the use of the Bio Tel equipment system.

• Responsible for an accurate and timely response to incoming calls from field paramedics using the Biotel system. Prioritizes calls, collects patient data, documents condition, health history, ordered treatment and medications, analyzes information and directs field paramedic activities using knowledge of Medical Control, EMS protocols and ensures that the patient's condition is rapidly assessed and properly managed.
• Ensures that patient transport management is clear and coordinated with appropriate healthcare personnel. Consults with the Bio Tel physicians as needed. Communicates with EMS providers and necessary allied healthcare providers as to critical patients' arrival. Notifies receiving hospitals of patient's status and estimated time of arrival and documents all communications.
• Develops and maintains knowledge base regarding medical control and the role of fire department emergency medical services in the Bio Tel System. Maintains knowledge and awareness of current changes regarding Trauma Protocols, EMS Protocols, Bio Tel Clinical Practice Guidelines, Parkland policies and procedures, and patient transport/treatment laws and guidelines that may impact EMS. Monitors pre-hospital activities to ensure that they comply with UT/Bio Tel EMS system standards.
  
  Follows effective internal controls that promote adherence to applicable state/federal laws, and the program requirements of accreditation agencies and federal, state, and private health plans. Seeks advice and guidance as necessary to ensure proper understanding. Clarifies protocols and educates coworkers and allied health personnel as needed regarding Medical Control and pre-hospital activities.
• Documents patient information to ensure precise accounting of patient's condition and treatment. Responsible for entering documents into Bio Tel database accurately and efficiently.
• Maintains positive working relationships with field paramedics, area hospitals, allied health personnel, police agencies, and fire departments to ensure a teamwork approach to the community's emergency medical needs.
• Participates in department's quality management and research project to improve…