QMHP Crisis Intervention Specialist

Overview

Are you looking for a purpose-driven career? Metrocare serves neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities, including primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services.

Metrocare’s Altshuler Center for Education & Research advances mental health beyond Dallas County while providing critical workforce to the state. The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, developmental disabilities, and co-occurring disorders.

Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve. The Metrocare Services Mental Health and Primary Care Division includes a Crisis Services Program that provides 24/7 services to those in need via the crisis hotline and mobile crisis outreach teams. Crisis services are offered to anyone, anywhere, at any time the need arises.

Crisis services will be provided regardless of an individual’s ability to pay or whether they are homeless or unable to produce verification of residence. The Crisis Interventionist Specialist-QMHP plays a vital role on a team comprised of a Licensed Practitioner of the Healing Arts and a Mental Health Peer Specialist.

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Provide crisis intervention services in a variety of modalities, including telephonic, telehealth, and face to face intervention.
• Ensure follow up is provided within 1 hour of the emergent crisis.
• Assist inpatient facilities, including emergency departments, behavioral health hospitals, state hospitals, residential treatment facilities and the criminal justice system, in continuity of care arrangements for consumers referred to Metrocare.
• Hotline staff screen/assess the crisis, provide an evidence-based intervention, and stabilize the crisis. The caller is then linked with service coordination to assess the level of further stabilization needs and appropriateness for other services in the crisis continuum.
• When Hotline interventions are not able to adequately stabilize the situation, the MCOT team conducts further assessment of the crisis. If screening and assessment indicate emergent/imminent risk of harm to self or others, Hotline staff notify 911 and attempt to stay on line with the caller until 911 personnel arrive on site where the individual is present.
• Develop a person-centered crisis plan and assist the individual in executing the plan during and post crisis intervention.
• Ensure continuity of care post crisis intervention to appropriate outpatient services, including but not limited to outpatient mental health, substance abuse services, and/or primary care services.
• Be accessible for referrals and communication through electronic health applications, by phone and email to provide a timely and comprehensive response.
• Interact with other team members to provide comprehensive and timely assistance in resolving issues that are barriers to the consumer receiving services.
• Report all clinical crisis staffing to supervisor or designee.
• Facilitate communication between providers within a schedule that meets outlined time frames.
• Develop close working relationships with internal and external referral resources.
• Maintain confidentiality of information concerning individuals and family members.
• Attend and participate in all scheduled team meetings.
• Assist clients in linking with resources and a system of natural supports.
• Assist individuals in adjusting to new…