Patient Service Representative

$500 Sign On Bonus

A non-exempt medical office position responsible for front office processes in the physician practice.

• Education: High school diploma/GED required with completion medical office assistant program preferred.
• Certification: Prefer healthcare management/administration certification.
• Experience: Two years of customer service experience, preferably in a medical office setting.

Sign on bonus is for new hires only!

• Greeting patients entering the physician practice
• Answering office phones, making appointments, confirming appointments and rescheduling when necessary
• Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance. Assist in checking out patients and assists them with referral processing and scheduling process
• Collects co-pays and posts charges
• Charge entry and patient balance processing
• Distributes information to patients regarding office policies, procedures, information about the practice, etc.
• Explain and enroll patients in the patient portal